I just downloaded itunes 12.2.2 after not updating for a long time and sudden the program refuses to shutdown. I close it and it stays closed for a few minutes, but then it pops back open again. Is there any way to stop this from happening? I've tried going back to a previous version but the problem persisted even though i had no trouble closing that previous version.
Dell Inspiron 14z-OTHER, Windows 7
Hi ajolsen,
I'm sorry to hear you are having these issues with your recent update of iTunes. If iTunes appears to be relaunching after a couple of minutes (but not immediately after closing), there may be some other installed component that is prompting it to do so. You may want to try doing a complete uninstall and reinstall of the iTunes/Apple installed components, as outlined in the following article:
Regards
Hi ajolsen,
I'm sorry to hear you are having these issues with your recent update of iTunes. If iTunes appears to be relaunching after a couple of minutes (but not immediately after closing), there may be some other installed component that is prompting it to do so. You may want to try doing a complete uninstall and reinstall of the iTunes/Apple installed components, as outlined in the following article:
Regards
Thank you very much! I did as you suggested and it worked. 🙂
No problem, glad we could help!
Cheers
ack it started doing it again. It now has an error message when i attempt to close it saying there is another application that is using the scripting interface. Is this maybe contributing to the persistence of iTunes re-opening itself? My computer is a Dell Inspiron 14z laptop if that helps.
Hi ajolsen,
Thank you for using the Apple Support Community. I'm sorry to hear that your issue returned. Given the nature of the error message you are describing, the troubleshooting you have already done, and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action
Regards
I'm having trouble closing Itunes after 12.2.2 update on Windows 7.
