when i try to reset my fathers apple id password it wont send, and if i use security questions it also wont accept.

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when i try to reset my fathers apple id password it wont send, and if i use security questions it also wont accept.

Ok so recently my dads account has gotten locked out and since hes not here because he has passed i cant do anything about it i try to reset the password through email authentication and through security questions but when i use email authentication it wont send to me. when i us security questions it declines the birthday. i even have a photo of the info. the birthday and the questions.

Posted on Aug 31, 2015 10:27 PM

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Answer 1

Sep 2, 2015 1:36 AM in response to Ali91000

Welcome to the Apple community.

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

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