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ipod is locked

ipod is locked and the previous owner does not remember his password, i asked him to reset his password by answering the security questions but he says he cant remember all of the answeres is there any way i can set up the ipod on to my account?

Posted on Sep 1, 2015 2:35 AM

Reply
1 reply

Sep 1, 2015 6:25 AM in response to cassypatuawa

No, not you.

The previous owner has to do the following in order to regain access to his account

Forgotten Security Questions/Answers

You need to contact Apple by:

1 - Using this form

Apple - Support -form iTunes Store - Contact Us

2 - Call Apple in your country by getting the number from here: http://support.apple.com/kb/HE57

3. Contact Apple by:

Apple ID: Contacting Apple for help with Apple ID account security


For general information see:

Apple ID: All about Apple ID security questions



Then he has to do this

Find My iPhone Activation Lock: Removing a device from a previous owner’s account

ipod is locked

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