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How do I get onto the istore to cancel a purchase I did not make

I have received an email thanking me for the purchase of Route 66 Navigate from AppStore/app@spriderstores.ro

it says if I did not authorise this purchase to visit iStore Cancellation! Whenever I've tried to reply the email address is not recognised?

I've never even heard of istore, how do I contact them to cancel this/are they part of Apple?

Many thanks for any advice.

Lancswoman

iPhone 4S

Posted on Sep 1, 2015 3:08 AM

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Question marked as Best reply

Posted on Sep 1, 2015 4:43 AM

It's not from Apple, it's a phishing email to try and get your account and payment details - forward it to Apple : reportphishing@apple.com and then delete it.


Phishing and similar emails : Phishing & Other Suspicious Emails

Phishing emails : Identifying fraudulent "phishing" email - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support (on an iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)


If you clicked on any links in the email and entered your id and password then change your password immediately e.g. by logging into the account via the Store > View Account menu option on your computer's iTunes, or via the 'manage your apple id' button on http://appleid.apple.com , or by tapping on your id in Settings > iTunes & App Store on your phone

After changing it : What to do after you change your Apple ID email address or password - Apple Support

1 reply
Question marked as Best reply

Sep 1, 2015 4:43 AM in response to Lancswoman

It's not from Apple, it's a phishing email to try and get your account and payment details - forward it to Apple : reportphishing@apple.com and then delete it.


Phishing and similar emails : Phishing & Other Suspicious Emails

Phishing emails : Identifying fraudulent "phishing" email - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support (on an iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)


If you clicked on any links in the email and entered your id and password then change your password immediately e.g. by logging into the account via the Store > View Account menu option on your computer's iTunes, or via the 'manage your apple id' button on http://appleid.apple.com , or by tapping on your id in Settings > iTunes & App Store on your phone

After changing it : What to do after you change your Apple ID email address or password - Apple Support

How do I get onto the istore to cancel a purchase I did not make

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