HT201541: Update the software on your Mac

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CarlosMonfort

Q: Updating made everything worse

Ive recently updated to Yosemite 10.10.4 and now none of my apple apps (Safari, App store) work Ive tried updating to 10.10.5 but still no luck. Help please

MacBook Pro (Retina, 13-inch, Late 2012), OS X Yosemite (10.10.5)

Posted on Sep 1, 2015 7:32 AM

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Q: Updating made everything worse

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Sep 1, 2015 8:01 AM in response to CarlosMonfort
    Level 8 (42,105 points)
    Mac OS X
    Sep 1, 2015 8:01 AM in response to CarlosMonfort

        Deselect Proxies if selected.

     

        System Preference > Network > Advanced  > Proxies Tab

        Under "Select Protocol", uncheck any box if selected.

        Click "OK" then  "Apply”.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 1, 2015 10:05 AM in response to CarlosMonfort
    Level 10 (208,037 points)
    Applications
    Sep 1, 2015 10:05 AM in response to CarlosMonfort

    All Apple apps, or just the two you mentioned? What exactly happens when you try to use them?

  • by Eric Root,

    Eric Root Eric Root Sep 2, 2015 7:01 AM in response to CarlosMonfort
    Level 9 (74,064 points)
    iTunes
    Sep 2, 2015 7:01 AM in response to CarlosMonfort

    Try running the combo update.

     

     

    10.10.5 Combo Update

     

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

                   

    Safe Mode

     

    Safe Mode - Mavericks   also Yosemite

     

    Safe Mode - About

     

     

    Safe Mode - Yosemite