HELP!!! Ricoh sp 311sfnw prints code heading and endless blank pages after upgrading to Yosemite.

After upgrading to Yosemite my Ricoh SP 311sfnw just prints this followed by endless blank pages:


%!PS-Adobe-3.0

%APL_DSC_Encoding: UTF8

%APLProducer: (Version 10.10.5 (Build 14F27



I'm having no luck getting it working and need it for school. It is connected to my iMac via ip address and selected generic postscript printer option. I am completely lost! Can anyone please help?!

iMac (27-inch, Late 2013), OS X Yosemite (10.10.5), Ricoh SP311

Posted on Sep 1, 2015 6:32 AM

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5 replies

Sep 1, 2015 6:42 AM in response to jafo1270

the postscript driver is not able to speak to the printer correctly


choose a correct driver for the printer

http://support.ricoh.com/bb/html/dr_ut_e/ra/model/c311_2/c311_2en.htm

http://support.ricoh.com/bb/html/dr_ut_e/ra/model/c311_2/c311_2en.htm#Mac OS X 10.10 (OS X Yosemite)


if that does not work reset the printing system and choose a correct driver as the Generic one is incompatible.

Mac OS X: How to reset the printing system - Apple Support

Sep 1, 2015 11:51 AM in response to jafo1270

In addition to the recommendations by JimmyCMPIT try


Repair disk permissions with Disk Utility (in Utilities folder)


jafo1270 wrote:


It is connected to my iMac via ip address and selected generic postscript printer option.


Instead of the Generic PostScript Printer, use the PPD specifically for the Ricoh printer you have.

  1. In the Printer Add window for Use, click on whatever it shows (e.g., Generic PostScript Printer) and a popup list will show.
  2. Click Auto Select. In a short while, that should change to the PPD for Ricoh SP 311sfn/SP 311sfnw.
  3. Click the Add button.

If with #2 above, a Ricoh printer does not show, then manually select it...

  1. In the Printer Add window for Use, click on whatever it shows (e.g., Generic PostScript Printer) and a popup list will show.
  2. Click on "Select Software..." and another window will open listing Printer Software on your computer.
  3. Scroll down the list until you find a match for Ricoh SP 311sfn/SP 311sfnw and select/click it. Click the OK button.
  4. Click Add button in the Add window.


HTH

Sep 1, 2015 12:57 PM in response to jafo1270

Just to amplify what the others said - your symptoms mean your printer doesn't accept postscript as input (as in, you don't have the optional postscript card in it). You need to use whatever non-postscript driver is available for that Ricoh.

The Ricoh specs sheet says that printer is PCL 6 (HP-compatible). I think you might be able to use "generic PCL" for driver. Try it and let us know.


PS - the Ricoh site shows no current OS X driver for that model.

This Apple site shows no auto-downloadable driver, either:

Printer and scanner software available for download for your Mac - Apple Support


If you don't find "generic PCL" for driver, install Gutenprint - it will give you a few choices:

http://gimp-print.sourceforge.net/MacOSX.php

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HELP!!! Ricoh sp 311sfnw prints code heading and endless blank pages after upgrading to Yosemite.

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