HT204770: Get help with iOS update and restore errors

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Laurenb26

Q: My MacBook has frozen during an update

I Have updated my computer to XS O Yosemite. When I have clicked onto the app to install it, the computer started the process to update and it has frozen when it restarted and will not let me do anything. I turned the laptop off and when I turn it back on it freezes at the same point. All I can see is the apple sign half loaded with the spinning ball. I have seen previous answers and restarted it and held the shift button and it takes it to safe boot... When I enter my admin password it freezes again with the spinning ball.

 

please can someone help?

Posted on Sep 1, 2015 7:56 AM