My IPad 2 mail keeps shutting down after the latest update. I've tried several times to hold home button and power button together and nothing I've tried has worked. Please help me. I have even deleted other apps...nothing.

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My IPad 2 mail keeps shutting down after the latest update. I've tried several times to hold home button and power button together and nothing I've tried has worked. Please help me. I have even deleted other apps...nothing.

MY iPad is an iPad 2 16 GB my mail keeps shutting down after lastest update. It was perfectly fine before this. Very frustrating. I'm convinced it's a software glitch since I waited so long to update than Wham....it's just shutting it self off. I ve deleted other apps , tried holding home and power buttons together ...nothing

Posted on Sep 1, 2015 7:16 AM

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Answer 1

thunderzzz

Level 6

8,452 points

Sep 1, 2015 7:18 AM in response to stephanieEHT

Try to reset your device. This won't delete your data stored on this device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

More info here:

https://support.apple.com/en-us/HT201263

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