Apples iCloud iPhoto has transformed ALL of my .gif into a .jpeg and now they are static images forever. I'm aware that .gifs do not appear so on the camera roll, I'm referring to the actual file extensions being changed. I am so angry and very sad. I can't get some life and family memories back.
iPhone 6, iOS 8.4.1
If something like iCloud was incompatible with what I want and it is I would not be using it and I don't. If I did start use it without research, I would have no one else to blame but myself, but it is normal for Apple customer to complain about someone/something else being a problem. No smart person would use some feature without backup, so surely you created one - time to use it.
If something like iCloud was incompatible with what I want and it is I would not be using it and I don't. If I did start use it without research, I would have no one else to blame but myself, but it is normal for Apple customer to complain about someone/something else being a problem. No smart person would use some feature without backup, so surely you created one - time to use it.
First:
Second: The files are compatible, I have stored them there since the beginning of iCloud services and pulled them from it on a daily basis since. Today was the day the file extensions changed for no reason and I was attempting to figure out why. I called apple and eventually worked with an "Apple iOS Senior Advisor" to fix this issue. If anyone has this issue in the future, it is fixable! with a call and some time.
<Edited by Host>
Reinstall from your backup.
Cheers
Pete
If anybody finds the same situation, just go to icloud.com and verify that everything is fine and there was no need to panic.
iCloud manages and stores the .gif file formats. Gifs are recognized and exported as a .gif by iCloud even when accessed through iOS/OS versions of iPhoto. Gifs are not playable within the iPhoto software but that does not change their .gif format and when sent or published from iPhoto remain original .gif format and playable. The problem I have experienced recently is a sudden reformat of .gif files stored in iCloud being changed to .jpeg when managing them in iOS and OS iPhoto software, rendering them nonfunctional. This has not always been a problem. Gif files have been useable when pulled from iCloud through iPhoto software for years. I've attached an image of 5 of my .gif files after being sent from iCloud through iPhoto on an iOS device. Here you can see the two most recent .gif files (added to iCloud 14 days ago) still exist without reformat whereas the three older .gif files are now unusable .jpeg files:
My reformatted files exist in .gif format in iCloud (thankfully), viewable and accessible in that form now only through the physical iCloud website but unfortunately this has disrupted my file viewing and sharing from iPhoto on both iOS and OS versions which I have utilized for work and personal use for years. This was not fixable with an iCloud reset on my devices. I called to receive support on this issue and there was some resolution but still not all files are as they should be.
I hope this clears up confusion and sheds some light for others with a similar problem.
<Edited by Host>
As with your removed comment that most here may have read, thus leading to lack of help given to you due to the absolute rudeness and offensiveness of it? At least the other poster was trying to help. And if it was so unhelpful then why did you mark it as 'Helpful'?
Good luck
Pete
<Edited by Host>
Im very glad I addressed them, and happy to know it was recieved before being removed. I don't recall making the decision to mark anything here as "helpful" and I would never intentionally mark anything that unhelpful as "helpful." I'll look into it.
Thanks for the help Pete
Chris
You are most welcome. 😉
Pete
Unintentionally, I have awarded comments by user FromSouth (most unhelpful person here) the title of "helpful" as well as naming their most unhelpful comment the "Solution" to this issue. This mistake will have to do since it is not reversible and I don't expect to find solutions here.
This thread has been difficult to navigate from a mobile device and If I decide to seek help here in the future i'll have to use a desktop.
You are excused.
Good bye and good luck
Pete
Thank you for marking my answer as correct, now people with the same problem, will be able to verify that on icloud.com website everything works fine.
Your reply that I marked correct by mistake is your first very wrong comment, not the later comment submitted where you mention the file on iCloud should be in correct format which still isn't the solution to the problem and if someone visits this thread they can scroll down and see that I renounced the irreversible mistake of claiming you have contributed a solution anywhere here.
iCloud changed my .Gif into .JPEG, RUINED MY MEMORIES
