HT203977: How to back up your iPhone, iPad, and iPod touch
Learn about How to back up your iPhone, iPad, and iPod touch
Q: touch screen randomly freezes on iPhone 6 Plus
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Sep 3, 2015 10:13 AMby norm123,Hi CarpeD1em,
Sorry to hear that you are having issues with the touchscreen on your iPhone. With the troubleshooting you have done so far, make sure that the screen is clean as well. If this continues, then you will want to contact Apple Support for further assistance. For more information, take a look at the information below.
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
https://support.apple.com/en-us/HT201406
Fix your touchscreen
Make sure your hands are clean and dry, then try these steps:
- If you have a case or screen protector on your device, try removing it.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Unplug your device.
- Restart your device. If you can't restart, force your device to restart.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
Have a good day -
Oct 6, 2015 4:03 AMby Gaijin Trombone,Same here - seems to coincide with the upgrade to iOS 9.0.2. Screen sometimes has a flicker at the top, and randomly the screen doesn't respond to touch. Then a whole bunch of things will happen (apps opening, mails trying to get sent, etc.) as though the screen mapping was out of kilter. would prefer to find a fix as its a week to get an appointment at an Apple store for a diagnosis.
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Oct 6, 2015 11:48 AMby CarpeD1em,Turns out my problem was actually hardware. I thought it was S/W because a reboot seemed to fix it - but not always. However, I found that if I gave the phone a more or less "gentle" whack the phone would start working again. Then I discovered that if I "twisted" it a bit I could also get it to start functioning again.
I set up a Genius Bar appointment to have it looked at. They were just going to replace the touchscreen (in the store!), but decided to replace the whole phone since my serial number was among those phones that had camera problems. Great service by Apple - no hassles and my new phone is woking like new (because it is!). Got to love this company...
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Oct 12, 2015 9:08 AMby DMACSTRONG,Having the same issues here. Had my iPhone 6 for about 11 months now. No issues until about a week ago. The touch screen becomes unresponsive and only re-starting seems to work. This morning can't even turn the phone off as the 'slide to power off' doesn't work either. Looks like I'll be on my way to the Apple store today.
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Feb 17, 2016 2:09 AMby maonshan,I agree all the quick fix is just temporary. I had my iphone 6 plus reset the firmware by the Apple store tech and still have the problem. Basically, the iphone 6 and plus have component problem.
The store told me to replace the screen, but said there is no guarantee the problem will not happen 3 months later (after the warranty). He suggest me to trade up to a iphone 6S or 6S plus to definitely end this problem. I think the iphone 6 has design issue. It is using components that can easily fail. Apple refuses to admit its genetic problem and want customers to pay the cost to repair or trade up to newer model of iphone.A disappointed customer
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Sep 11, 2016 8:41 AMby chgcs888,My iPhone 6 Plus has this issue after using for about 12 months, DEC last year.
Previously, I though apps caused this problem but this problem frequent happen recently.
I heard many feedback from surrounding friends and info from internet regarding this issue.
It is definitely hardware problem and claimed as design issue.
I watched some tube channel showed reballing or/and replaced chip to solve the problem.
My iPhone 4 and iPhone 5 never having this issue.
The nightmare begins from iPhone 6 Plus.
Screen freeze when want to make an urgent reply of phone call.
Sad!
