touch screen randomly freezes on iPhone 6 Plus

Sorry, but since I like so many others on this thread began having this problem after an update. I think this is a software problem that may have changed the software/hardware interface, if part of it is a hardware problem. I think your solutions are ridiculous on a long-term basis. I have recovered, which I found out by trying a few things myself, by turning the unit off and on again. But it seems to me this problem is solvable and it is APPLE'S PROBLEM, not ours to solve. After paying more than $800 for a phone less than two years ago, I think it is time for this to be fixed. FIX IT!

I forgot to add, the problem seems to come about only after the phone has been idle for several minutes on the home screen. It does not happen if there is intermittent activity on the device.

I've had the same issue with my iPhone 6+. The touch screen intermittently stops responding or responds with the wrong thing. Went to Apple store. Genius bar rep did a reset and told me to do a backup and a restore from back up at home. But the problem isn't the software because that probably would've fixed it but it still intermittently locks up with the grey flickering bar on top. I think it's a hardware problem, too. Like some one else in this thread I gave it a gentle but firm whap around where the grey bar flickers and the flickering stopped and it works fine now! We'll see how long that lasts. But this is after I wasted a beautiful Sunday going in and out of different dealers investigating purchasing a new phone. My phone is out of warranty and not insured. I hope it stays fixed this time. I've done the restart 20 times or more the past two weeks. That didn't work at all today. But the gentle smack on the screen did.

Is probably totally not recommended but… when my iPhone 6 Plus freezes I tap it firmly but gently in the top left-hand corner against my palm … And it unfreezes! Obviously, do not do this hard in order not to damage the phone but for some reason it works with mine. It has got rid of a lot of my frustration.

Use at your own discretion and I am not responsible if anyone does it hard and damages the phone!!!

Hi CarpeD1em,
Sorry to hear that you are having issues with the touchscreen on your iPhone. With the troubleshooting you have done so far, make sure that the screen is clean as well. If this continues, then you will want to contact Apple Support for further assistance. For more information, take a look at the information below.
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
https://support.apple.com/en-us/HT201406

Fix your touchscreen

Make sure your hands are clean and dry, then try these steps:

1. If you have a case or screen protector on your device, try removing it.
2. Clean the screen with a soft, slightly damp, lint-free cloth.
3. Unplug your device.
4. Restart your device. If you can't restart, force your device to restart.

If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.

Have a good day

have you had any luck finding a solution? I have the same problem (iOS 9.0.2 on 6 Plus 128GB)

Same here - seems to coincide with the upgrade to iOS 9.0.2. Screen sometimes has a flicker at the top, and randomly the screen doesn't respond to touch. Then a whole bunch of things will happen (apps opening, mails trying to get sent, etc.) as though the screen mapping was out of kilter. would prefer to find a fix as its a week to get an appointment at an Apple store for a diagnosis.

Having the same issues here. Had my iPhone 6 for about 11 months now. No issues until about a week ago. The touch screen becomes unresponsive and only re-starting seems to work. This morning can't even turn the phone off as the 'slide to power off' doesn't work either. Looks like I'll be on my way to the Apple store today.

Yeah, had same problem as Carpe Diem, and same solution; new iphone. Replaced on warranty.

I agree all the quick fix is just temporary. I had my iphone 6 plus reset the firmware by the Apple store tech and still have the problem. Basically, the iphone 6 and plus have component problem.The store told me to replace the screen, but said there is no guarantee the problem will not happen 3 months later (after the warranty). He suggest me to trade up to a iphone 6S or 6S plus to definitely end this problem. I think the iphone 6 has design issue. It is using components that can easily fail. Apple refuses to admit its genetic problem and want customers to pay the cost to repair or trade up to newer model of iphone.

A disappointed customer

Mine began freezing after the IOS 9.3.2.this past week. The screen freezes and there is a flickering gray bar on top. If I twist the phone gently it usually fixes it temporarily. The phone is not under warranty. Any ideas what I can do?

Jesus! It worked! I wasn't able to do ANYTHING on my phone after the upgrade! 😍

This IS a hardware issue. I have the exact same problem.

When I twist my phone ( turn the top part and bottom part in opposite directions) it IMMEDIATELY fixes the problem.

My iPhone 6 Plus has this issue after using for about 12 months, DEC last year.

Previously, I though apps caused this problem but this problem frequent happen recently.

I heard many feedback from surrounding friends and info from internet regarding this issue.

It is definitely hardware problem and claimed as design issue.

I watched some tube channel showed reballing or/and replaced chip to solve the problem.

My iPhone 4 and iPhone 5 never having this issue.

The nightmare begins from iPhone 6 Plus.

Screen freeze when want to make an urgent reply of phone call.

Sad! 😟