Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cannot authorize computer

I am trying to sync my iphone 5s to my new iMac. I keep getting "not authorized on this computer etc eutectic"


I go to iTunes>store>authorize this computer - then authorize using my apple ID


I get the authorized msg


then try to sync, still getting the not authorized msg


I then went into acct and de-authorized all 5 machines, went back into store and authorized, again got the msg that this machine was authorized. Tried again to sync, still getting the not authorized msg


***


thanks


JHL

iMac, OS X Yosemite (10.10.4)

Posted on Sep 1, 2015 3:26 PM

Reply
4 replies

Sep 2, 2015 7:53 PM in response to Linc Davis

Followed your link


the only item that might apply was the removal of the SC folder


unfortunately no change


again, I authorize the iMac, try to sync my iPhone 5s - all software are updated, IOS, iTunes etc - I keep getting the error message that the iMac is not authorized, even though I just did auth it and got the msg that this machine is already authorized.


The machine is a new imac, late 2014, everything updated


I just syncd using my 2011 MBP running yosemite. Have been backing up and syncing using the MBP since purchasing it but wanted to us the iMac for that now.


Have no idea


thanks for your help

Sep 2, 2015 8:29 PM in response to desertskiesrigging

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

cannot authorize computer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.