Can't hear anyone on my phone 6+

Question

Can't hear anyone on my phone 6+

The ringer works, the vibrate works. Everything else works.

But when someone calls me, I hear nothing. When I ask Siri, she hears me but I hear nothing.

Kind of makes a phone mostly worthless.

Also, I tried to make a Genius Bar appt and I cannot find the link to do it. They just direct you their helpline. Ideas?

iMac (27-inch, Late 2012), OS X Mountain Lion (10.8.3)

Posted on Sep 1, 2015 6:04 PM

Reply

Answer 1

Jason L

Community Specialist

Sep 3, 2015 11:37 AM in response to Rebecca Jallings

Hi there Rebecca,

If I understand correctly, there's an issue hearing Siri and callers with your iPhone 6 Plus. The article below describes a similar issue and provides troubleshooting tips that will most likely resolve the issue with your iPhone.

If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support

And, you can always make a reservation with a Genius at a local Apple Retail Store here:
Contact Apple Support

Ciao.

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