Apple TV keeps disconnecting from CenturyLink Prism router

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Apple TV keeps disconnecting from CenturyLink Prism router

I have three Third Generation Apple TVs. I have a CenturyLink Prism router (C2000T). They all randomly disconnect from the Wi-Fi. I have taken them all into the Apple store and they connect right away so there is no reproducing the problem. I've tried contacting CenturyLink a few times and they claim they cant help with 3rd party products. I've done 15 different things (turned off security, played with router channels, moved the router, etc...) and they all continue to drop the Wi-Fi even though it shows that they are connected at full strength. There is something not playing nice in the CenturyLink router but I'm stumped. I'm getting tired of resetting the router every night. Any suggestions?

AppleTV 2, iOS 8.4.1, null

Posted on Sep 1, 2015 6:36 PM

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Answer 1

Sep 2, 2015 12:32 AM in response to bullcorn71

Welcome to the Apple Community.

Ultimately you may wish to consider a replacement router, but...

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

The following article(s) may help you.

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Sources of Interference

Wifi Diagnostic Software (for Mac users)

You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

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