Hi, recently I mistakenly purchased an app. So I contacted Apple and apparently got a refund. But when they sent me an email confirming that I had received my refund; nothing in my account had changed. By the way, I bought the app with a gift card. Please help, where did my money go?
How long ago did they say that they would refund you (it can take a few days for it to appear), and you've tried logging out and back into your account to see if your balance updates ? If it's been more than a few days then try contacting iTunes Support again, and include your case number.
How long ago did they say that they would refund you (it can take a few days for it to appear), and you've tried logging out and back into your account to see if your balance updates ? If it's been more than a few days then try contacting iTunes Support again, and include your case number.
I Sent the request in about a week ago and nothing has changed. Also I have tried logging out but still nothing has changed. I might have to call apple support but thank you for your advice
I am having the same problem, I got an email saying that it was refunded as well.
If you were using a credit card then it can take longer to appear than if you were an iTunes account's balance - possibly a week or so as opposed to a few days. If it's been longer than that then try contacting iTunes Support again, and include your case number
Refund Missing
