Complaint about a 'product specialist'

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Level 1

0 points

Complaint about a 'product specialist'

I rang apple care in relation to my mail app.

It seems to be working fine but I just can't see the actual inbox or the 'main page' where you send and receive emails from. I used to be a Windows user so I can compare it to perhaps having moved a window outside of the desktop. But I can't be sure what is wrong.

I have a day off work to do my assignments for Uni and I need my mail to work. A lovely guy at apple care tried troubleshooting but nothing helped. It works fine in a Test user account he helped me create. He said we would delete it later but later on he transferred me to a guy called Anthony who he said is a product specialist.

This guy (with an american accent) was incredibly slow - he apologised for the wait, asked me questions such as 'how long have I been waiting for' and reapologised on and on. I made it clear that I wanted it resolved that's all but he kept offering to call me back in case I was running low on credit?! He was just testing my patience by not helping me and offering random questions and answers. I said can we please just get on with the steps - he was then incredibly rude and so I asked to be transferred back to the guy that I was talking to - he said 'WHY?' I am a product specialist - I will help you with' - I just couldn't talk to him he was so incredibly rude - he didn't even get to the first step of the resolution process in the 15 minutes that I spoke to him. I was in tears and had to hang up.

I am now without the mail app and he's completed wrecked my morning and wasted my time which I really needed to use for my assignment.

I just wish I could get this fixed! I paid a big chunk of money for the additional phone support/warranty.

Posted on Sep 1, 2015 8:34 PM

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Answer 1

Linc Davis

Level 10

209,739 points

Sep 2, 2015 8:41 AM in response to NishyWishy

Quit Mail. Force quit if necessary.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Mail/V2/MailData

Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder

from the menu bar. Paste into the box that opens by pressing command-V, then press return.

A folder window will open. Inside it there should be files with names as follows:

Envelope Index

ExternalUpdates.storedata

Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.

Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.

If the import operation stalls or fails with an error message, quit Mail, delete the two new index files (keeping the original ones that you moved to the Desktop), and try again. According to many reports, the second attempt may succeed after the first one has failed.

Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

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