Screen turns blue and iPhone restarts, sometimes won't turn On.

Question

Level 1

9 points

Screen turns blue and iPhone restarts, sometimes won't turn On.

At unlocking or during normal use. Sometimes without blue screen. Haven't had time to confirm but it seems to have stopped since I removed the Sim card. Any known cases or solutions for this?

iPhone 6, iOS 8.4

Posted on Sep 2, 2015 12:26 AM

Reply

Answer 1

thunderzzz

Level 6

8,452 points

Sep 2, 2015 12:28 AM in response to Cov99

Try to reset your device. This won't delete your data stored on this device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

Reply