Q: iTunes jams when I connect iPad

Hi, I have installed the newest version of iTunes on Windows 7 and have adjusted the iPad to its factory settings. Still, if I connect the iPad iTunes does recognise the iPad, but moments later it totally jams. iTunes won't close till after I close it with task management.

Can somebody help me solve this?

iPad, Windows 7

Posted on Sep 2, 2015 12:52 AM

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by brenden dv,

brenden dv Sep 3, 2015 6:27 AM in response to Fonsss
Community Specialists

Sep 3, 2015 6:27 AM in response to Fonsss

Hello Fonsss,

I'm sorry to hear you are having this is with iTunes and your iPad after a recent update. If iTunes continues to freeze or hang whenever you connect your iOS device, you may find the information and troubleshooting outlined in the following articles helpful:

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

Regards
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by ed2345,

ed2345 Sep 3, 2015 3:45 PM in response to Fonsss
Level 7 (24,724 points)

Sep 3, 2015 3:45 PM in response to Fonsss

moments later it totally jams.

Sounds good to me!
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by brenden dv,

by ed2345,

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