jeffpascal

Q: Delete device isn't appearing on ICloud in find my iphone.

I cannot delete a device from my account, and from find my iphone. The option to delete the device doesn't show. These are the options available. I have full acces to the account, but i do not have acces to the device. How can i remove it?

 

<Personal Informaiton Edited by Host>

iPhone 4, iOS 7.0.5, null

Posted on Sep 2, 2015 1:38 AM

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Q: Delete device isn't appearing on ICloud in find my iphone.

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  • by braden85,

    braden85 braden85 Sep 3, 2015 12:31 PM in response to jeffpascal
    Community Specialists
    Sep 3, 2015 12:31 PM in response to jeffpascal

    Hey jeffpascal,

     

    It sounds like not only can you not delete your device, but it isn’t even showing when you try to use the Find My iPhone feature of iCloud. Here is an article that will help you address this issue:

    I don't see my device in Find My iPhone

    You might not see your device on iCloud.com or the Find My iPhone app for one of these reasons:

    • iCloud isn't set up on your device. Choose Settings > iCloud and sign in with your Apple ID.
    • Find My iPhone is turned off on your device. Choose Settings > Find My iPhone > turn on Find My iPhone and then tap Allow.
    • You’re signed in to iCloud with a different Apple ID on your iOS device. Sign in to Find My iPhone with your other accounts until you see your device.
    • Your device isn't connected to a network. If you have access to your device, and it appears to have an active Internet connection, turn on and then turn off Airplane mode. If you continue to have issues, turn the device off and back on. Find My Mac can only find your Mac if it's connected to the Internet from a known Wi-Fi network. If your Mac is connected to the Internet by an Ethernet cable, Find My Mac can't find your computer.
    • The date on your device (iPhone, iPad, or iPod Touch) isn't correct. Choose Settings > General > Date & Time to check and set the date.

    You can register up to 100 devices with the same Apple ID. If you try to add more than 100 devices to Find My iPhone with your iCloud, the device won't appear in your All Devices list (iOS 7 or later). If you need to add a new device when you already have 100 registered, remove one of the existing devices to make room.

    Get help using Find My iPhone - Apple Support

    https://support.apple.com/en-us/HT204233

     

    Thanks for coming to the Apple Support Communities!

  • by Lexiepex,

    Lexiepex Lexiepex Sep 3, 2015 12:38 PM in response to jeffpascal
    Level 6 (10,477 points)
    Mac OS X
    Sep 3, 2015 12:38 PM in response to jeffpascal
  • by jeffpascal,

    jeffpascal jeffpascal Sep 4, 2015 11:33 AM in response to Lexiepex
    Level 1 (0 points)
    Sep 4, 2015 11:33 AM in response to Lexiepex

    I removed it, but it still shows up in find my iphone, and there is no option to remove it there. (Remove from account). Any ideea why?

  • by jeffpascal,

    jeffpascal jeffpascal Sep 4, 2015 11:40 AM in response to braden85
    Level 1 (0 points)
    Sep 4, 2015 11:40 AM in response to braden85

    Can't find a fix there... i do not have acces to the phone. But i can erase and lock his phone, wich is weird because i do not know who it is.

  • by Lexiepex,

    Lexiepex Lexiepex Sep 5, 2015 12:35 AM in response to jeffpascal
    Level 6 (10,477 points)
    Mac OS X
    Sep 5, 2015 12:35 AM in response to jeffpascal

    You can: play a sound, send a message, delete everything on the iPhone from your mac.

    As it is now it impossible for anybody to use without your Apple ID.

    If you think it is stolen or will not be returned for whatever reason: delete everything on the iPhone. Nobody (but you, physically) can anything with it. It is bricked.

  • by braden85,

    braden85 braden85 Sep 9, 2015 6:20 AM in response to jeffpascal
    Community Specialists
    Sep 9, 2015 6:20 AM in response to jeffpascal

    Hi again jeffpascal,

     

    I think I understand a little more about the question you are asking now. Here is the information about how to remove the device from your account, since it seems like you may have sold it or given it away:

     

    iCloud: Remove your device from Find My iPhone

    https://support.apple.com/kb/PH2702

     

    There are two options here for removing the device from Find My iPhone when it is no longer in your possession:

    Remove an iOS device or Mac on which you can’t turn off Find My iPhone

    If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com. 

    Note:    You can also remove your iOS device by first erasing it—just follow the instructions below for removing an iOS device you don’t have. You can later restore the device from an iCloud or iTunes backup. 

    1. Turn off the device you want to remove.

    2. Go to Find My iPhone on iCloud.com on another computer. 

       

      If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.

       

      If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to other iCloud features, set up iCloud on your iOS device or Mac. 

    3. Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete button  next to the device. 

       

      If the device comes online again, it reappears in Find My iPhone. If your device reappears, turn off Find My iPhone on the device (follow the instructions above for removing a device by turning off Find My iPhone), or if it’s an iOS device and you no longer have it, follow the instructions below for removing an iOS device you no longer have. 

    Remove an iOS device you no longer have

    If you no longer have the iOS device because you gave it away or sold it, you need to remotely erase it before you can remove it. 

    1. Go to Find My iPhone on iCloud.com

       

      If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to other iCloud features, set up iCloud on your iOS device or Mac. 

    2. Click All Devices, then select the device.

    3. Click Erase [device], then enter your Apple ID password or your family member’s Apple ID password. Because the device isn’t lost, don’t enter a phone number or message. 

       

      If the device is offline, the remote erase begins the next time it’s online. You receive an email when the device is erased.

       

      If you erase your iPhone 6 or iPhone 6 Plus and you have credit and debit cards in Passbook for Apple Pay, Find My iPhone attempts to remove your cards immediately, even if your iPhone is offline. For more information, see the Apple Support article  Use Passbook in iOS

    4. When the device is erased, click Remove from Account.

       

      All your content is erased, and someone else can now activate the device.

    The importance of removing the device from your Find My iPhone account is that this iPhone is currently activation locked to your account, meaning that:

    With Find My iPhone Activation Lock, your Apple ID and password will be required before anyone can:

    • Turn off Find My iPhone on your device
    • Erase your device
    • Reactivate and use your device

    This can help you keep your device secure, even if it's in the wrong hands, and can improve your chances of recovering it. Even if you erase your device remotely, Activation Lock can continue to deter anyone from reactivating your device without your permission. All you need to do is keep Find My iPhone turned on, and remember your Apple ID and password.

    Find My iPhone Activation Lock - Apple Support

    https://support.apple.com/en-us/HT201365

     

    Hope this helps. Thanks again for using the Apple Support Communities.