locked mac cleaner

Download and apply the trial version of Malwarebytes. You didn't or ever have needed any kind of cleaner for your machine.

https://www.malwarebytes.org/trial/?gclid=COvozq7718cCFUZAGwoduvAGsA

1. Quit Safari. If you cannot, Force Quit Safari.

Force Quit .

Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.

2. Relaunch Safari holding the shift key down.

3. Turn off wifi and turn it back on.

Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.

4. Delete Cookies

Safari > Preferences > Privacy > Cookies and other website data:

Click the “Details” button.

Remove all cookies except ones from Apple, your internet service provider and banks.

Here are the developers uninstall instructions:

http://www.advancedmaccleaner.com/uninstallguidelines

This should delete Advanced Mac Cleaner from your MBP.

Ciao.

Please note: There is NO free trial version of MalWare Bytes for Mac. The totally free version is linked below.

https://www.malwarebytes.org/antimalware/mac/

Greetings stedman1,

Perhaps I've missed something but while the two links are different and yours does offer a download, my link appears to offer a download too. (Box to the right of the paid download).

With the name change from Adwaremedic, there can be confusion among the various Malwarebytes products. I think you posted a link to a different application. This one always works for me:

http://www.adwaremedic.com/index.php

Ciao.

Your link is for the Windows version, which does indeed have the option of a "Free Trial". The Mac version can be found at a link near the bottom of the page you posted.

"Advanced Mac Cleaner" is not malware. It's a scam. You should never use any kind of "anti-virus" or "anti-malware" software for any reason. That's how you create problems, not how you solve them.

Advanced Mac Cleaner junk software that is often installed alongside adware. I've never seen anyone who actually wanted it on their computer. We at Malwarebytes have debated classifying this as a "PUP" (Potentially Unwanted Program), but have not done so yet.

To remove it manually, make sure to quit the Advanced Mac Cleaner app, then drag it from the Applications folder into the trash.

Next, you'll need to remove all of the following files:

/Library/Application Support/amc/

~/Library/Advanced Mac Cleaner/

~/Library/hlpramc/

~/Library/Application Support/Advanced Mac Cleaner/

~/Library/LaunchAgents/com.pcv.hlpramc.plist

~/Library/Logs/helperamc.log

~/Library/Preferences/com.PCvark.Advanced-Mac-Cleaner.plist

If you're not sure how to find these files, see:

http://www.thesafemac.com/locating-files-from-paths/

Hope this helps!

(Fair disclosure: I am affiliated with Malwarebytes.)