golfingal56 wrote:
Thank you for the tips. However, none of them actually worked.
- Yes, he already has an ID. The problem lies in that he can't use it for the Cloud. We have successfully reset the password several times, through our MacBook and his iPhone, but continue to receive "Apple IDs email address cannot be verified" message
That would mean that you didn't verify his apple id email, by logging in his email and clicking link. You may have to go to apple id site and resend verification email
If you didn't receive your verification or reset email - Apple Support
Each time I changed his password he received a verification email. I logged into his email, clicked the link provided, and received a positive response. Four times. But all four times when trying to log in, the "not verified" message came up, would not accept the new password(s), and said to create a new account with a new email address.
when trying to log into the Cloud. It tells us to change the email address; he has only one email address, cannot make up another one just for the Cloud. His Apple ID works for iTunes, App Store, FaceTime, etc., just not the Cloud. My Apple ID works for everything, using only one email address.
- Both our iPhones have the FaceTime sharing turned off. Both phones still ring when one receives a call.
That would mean that you didn't follow my instructions here
"go to settings on your phone click facetime and change "forward cellular calls" to either off completely or only to your devices."
I did follow your instructions. On my phone, I go to Settings - FaceTime. There is no "forward cellular calls" option. There is a "iPhone Cellular Calls" option that does not mention forwarding. On his phone, the "iPhone Cellular Calls" option is not visible at all. The options are totally different although we are using the same iOS.
- Default Calendar does not have an "iCloud One" option, only those options that we personally have created to show up in the calendar (i.e., social, appointments, vacations, etc.). What is iCloud One?
By that I meant the same calendar that belongs to icloud.
His calendar and photos (see below) don't belong to iCloud because he can't log in. There are no Cloud settings in either of the options.
- Not being able to get into the Cloud with his Apple ID, we can't check his photo settings.
His photo settings are on his device and not in icloud.com site.
The frustrating part is that his ID was working for several months, then stopped working. New passwords don't work, Apple ID continues to ask us to change the email address. Why??
Judging by your responses you will not likely benefit from my explanations and you really need to go to Apple store or contact Apple care, good luck.