ianrobo1111
Level 1 (0 points)

Q: Intermittent Wifi Connection issues - response from Apple ?

OK I have a Mac book late 2013 on Yosemite and guess what I have ?

 

Yep Wifi does not drop, it can still be seen as connected but can not resolve DNS. Then a couple of minutes later all ok. If I restart this resolves the issue for a few days then comes back.

 

Now at the same I drop this I am on Windows PC and that is fine and can access all OK, yes windows is better, believe that.

 

I am not interested in doing multiple checks etc, there are too many threads and info to check. Can someone confirm that Apple have acknowledged that there is a problem ? This is NOT a ISP issue or Wifi issue otherwise my PC would be affected at the same time.

 

The drop when I have measured seems to be between 50 and 70 seconds.

Posted on Sep 2, 2015 6:21 AM

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ianrobo1111

Q: Intermittent Wifi Connection issues - response from Apple ?

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  • Helpful answers

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 2, 2015 6:33 AM in response to ianrobo1111
    Level 5 (7,841 points)
    Mac OS X
    Sep 2, 2015 6:33 AM in response to ianrobo1111

    yes, 10.10.4:

    • Improves networking reliability

    About the OS X Yosemite v10.10.4 Update - Apple Support

     

    otherwise it's not across the board everyones milage varies on this issue.

     

    if you post an etrececk log we can see if something in particular is at the root of the problem.

    http://www.etresoft.com/etrecheck

  • by ianrobo1111,

    ianrobo1111 ianrobo1111 Sep 2, 2015 6:32 AM in response to JimmyCMPIT
    Level 1 (0 points)
    Sep 2, 2015 6:32 AM in response to JimmyCMPIT

    OK, but I updated to 10.10.4 because of the issue and it got better but still there.

     

    I understand (I work in IT) why companies are reluctant to admit to problems but this is a major problem when watching streams.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 2, 2015 6:36 AM in response to ianrobo1111
    Level 5 (7,841 points)
    Mac OS X
    Sep 2, 2015 6:36 AM in response to ianrobo1111

    I work in IT too, problems can be specific to one machine that are not on an identical machine with the same software or hardware.

    If a company blows up network connectivity across the board they generally admit to it or blame someone else. The issue you describe was sporadic and not everyone with a Mac had it happen. That being said there were many who reported it but it does not necessarily put Apple in the blame -and trust me when I say I am NOT defending Apple, but I have to look at everything else that could be the root cause before I say it's affected everything.

  • by ianrobo1111,

    ianrobo1111 ianrobo1111 Sep 2, 2015 6:39 AM in response to JimmyCMPIT
    Level 1 (0 points)
    Sep 2, 2015 6:39 AM in response to JimmyCMPIT

    Oh of course every machine is different. I understand that but when you search as I did today and find so many comments, so many threads then it is fair to ask what Apple think.

     

    For example is there a single document of checks etc we can make ?

     

    Other than this issue I love my Mac when I came over from Windows and would never go back ....

  • by ianrobo1111,

    ianrobo1111 ianrobo1111 Sep 2, 2015 6:44 AM in response to ianrobo1111
    Level 1 (0 points)
    Sep 2, 2015 6:44 AM in response to ianrobo1111

    Here is the log

     

    EtreCheck version: 2.4.1 (137)

    Report generated 9/2/15, 2:42 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: (What does this mean?)

        MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)

        MacBook Pro - model: MacBookPro11,1

        1 2.4 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 311 - SN = C01408100AVFT60A9

     

    Video Information: (What does this mean?)

        Intel Iris

            Color LCD 2560 x 1600

     

    System Software: (What does this mean?)

        OS X 10.10.4 (14E46) - Time since boot: about 7 days

     

    Disk Information: (What does this mean?)

        APPLE SSD SD0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 249.77 GB (18.50 GB free)

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information: (What does this mean?)

        Apple Internal Memory Card Reader

        Apple Inc. iPhone

        Dynastream Innovations ANT USB-m Stick

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

     

    Thunderbolt Information: (What does this mean?)

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: (What does this mean?)

        Mac App Store and identified developers

     

    Kernel Extensions: (What does this mean?)

            /Applications/ExpressVPN.app

        [not loaded]    expressvpn.tap (1.0) [Click for support]

        [loaded]    expressvpn.tun (1.0) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]

        [not loaded]    com.driver.JRDMassStorageDriver32 (1.0.1) [Click for support]

        [not loaded]    com.driver.JRDMassStorageDriver64 (1.0.1) [Click for support]

        [not loaded]    com.driver.JRDUSBModemData32 (1.0.1) [Click for support]

        [not loaded]    com.driver.JRDUSBModemData64 (4.0.8) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDECMControlDriver32 (1) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDECMControlDriver64 (1 - SDK 10.9) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDECMDataDriver32 (1) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDECMDataDriver64 (1 - SDK 10.9) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDUSBCDC32 (1) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDUSBCDC64 (1 - SDK 10.9) [Click for support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]

        [loaded]    com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]

     

    Problem System Launch Agents: (What does this mean?)

        [killed]    com.apple.CallHistoryPluginHelper.plist

        [killed]    com.apple.icloud.fmfd.plist

        [killed]    com.apple.SafariCloudHistoryPushAgent.plist

        [killed]    com.apple.sbd.plist

        [killed]    com.apple.security.cloudkeychainproxy.plist

        5 processes killed due to memory pressure

     

    Problem System Launch Daemons: (What does this mean?)

        [killed]    com.apple.AssetCacheLocatorService.plist

        [killed]    com.apple.ctkd.plist

        [killed]    com.apple.GSSCred.plist

        [killed]    com.apple.icloud.findmydeviced.plist

        [killed]    com.apple.nsurlsessiond.plist

        [killed]    com.apple.periodic-weekly.plist

        [killed]    com.apple.softwareupdate_download_service.plist

        [killed]    com.apple.wdhelper.plist

        8 processes killed due to memory pressure

     

    Launch Agents: (What does this mean?)

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

        [loaded]    org.macosforge.xquartz.startx.plist [Click for support]

     

    Launch Daemons: (What does this mean?)

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

        [loaded]    com.wuala.WualaFS.KextLoaderHelper.plist [Click for support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]

        [loaded]    org.wireshark.ChmodBPF.plist [Click for support]

     

    User Launch Agents: (What does this mean?)

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [loaded]    com.pia.pia_manager.plist [Click for support]

        [running]    com.yourcompany.uninstall.plist [Click for support]

     

    User Login Items: (What does this mean?)

        Tresorit    Application Hidden (/Applications/Tresorit.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Alfred    UNKNOWN  (missing value)

        Skype    UNKNOWN  (missing value)

        Thunderbird    Application  (/Applications/Thunderbird.app)

        Fantastical    Application  (/Applications/Fantastical.app)

        Dropbox    UNKNOWN  (missing value)

        Wuala    UNKNOWN  (missing value)

        Espionage    UNKNOWN  (missing value)

        KiesAgent    UNKNOWN  (missing value)

        Google Chrome    UNKNOWN Hidden (missing value)

        ExpressVPN    Application  (/Applications/ExpressVPN.app)

        fuspredownloader    Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

        Knox    Application  (~/Downloads/Knox.app)

     

    Internet Plug-ins: (What does this mean?)

        FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]

        AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]

        Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        JavaAppletPlugin: Version: Java 8 Update 31 Check version

     

    User internet Plug-ins: (What does this mean?)

        WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

     

    Safari Extensions: (What does this mean?)

        1Password

     

    3rd Party Preference Panes: (What does this mean?)

        Flash Player  [Click for support]

        GoPro  [Click for support]

        Java  [Click for support]

        Tuxera NTFS  [Click for support]

     

    Time Machine: (What does this mean?)

        Time Machine not configured!

     

    Top Processes by CPU: (What does this mean?)

            24%    Tresorit

            24%    WindowServer

            16%    firefox

             3%    Dock

             3%    hidd

     

    Top Processes by Memory: (What does this mean?)

        1.10 GB    firefox

        948 MB    kernel_task

        434 MB    Tresorit

        295 MB    thunderbird

        139 MB    com.apple.MediaLibraryService

     

    Virtual Memory Information: (What does this mean?)

        39 MB    Free RAM

        7.96 GB    Used RAM (1.87 GB Cached)

        493 MB    Swap Used

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 2, 2015 6:56 AM in response to ianrobo1111
    Level 5 (7,841 points)
    Mac OS X
    Sep 2, 2015 6:56 AM in response to ianrobo1111

    you appear to have several instances of enterprise software resident in your startup.

    I suggest you start with booting into safe mode

    OS X Yosemite: Start up in safe mode

    and work from there

    if the problem persists you may want to backup, then re-image a stock machine, test it. If works without issues I would then reinstall the enterprise software and continues testing one install at a time.

  • by Eric Root,

    Eric Root Eric Root Sep 2, 2015 11:45 AM in response to ianrobo1111
    Level 9 (72,223 points)
    iTunes
    Sep 2, 2015 11:45 AM in response to ianrobo1111
    What does Wireless Diagnostics show?

     

    Wi-Fi Problems in OS X Yosemite (2)

     

    Wi-Fi Problems in OS X Yosemite (3)

     

    WiFi Potential Temporary fix - Yosemite

     

    Also try turning off Bluetooth.

     

    WIFI AND BLUETOOTH FINALLY SOLVED, NO REALLY - YOSEMITE 10.10

     

    If your Wi-Fi source is capable of generating a 5 GHz Wi-Fi network, try that to help avoid conflicts with Bluetooth.