Bluetooth phone calls on Toyota Prius Garbled since 8.4.1 Update

Question

Bluetooth phone calls on Toyota Prius Garbled since 8.4.1 Update

I just recently noticed that since I've updated to 8.4.1 any attempts to make or receive calls via Bluetooth on my 2014 Prius v don't work. I can hear the phone as it dials but instead of hearing the normal sounds of the phone ringing it clicks. When the other end picks up - everything is totally garbled.

My Bluetooth music work. Entune works. Siri accepts commands.

Just the phone feature not working. Given that everywhere I drive now has laws against hand held phones as well as for personal safety - I'd like some idea on how to remedy this!!!

Should I revert back to iOS 8.4? I'm not even sure if there's a safe way to do this!

Any suggestion would be welcome.

Damon

iPhone 5s, iOS 8.4.1

Posted on Sep 2, 2015 11:59 AM

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Answer 1

pedro d

Community Specialist

Sep 3, 2015 1:48 PM in response to michaelfromwest chesterfield

Hello there, Michael.

It sounds like you're having issues making phone calls via Bluetooth in your car using your iPhone, after updating to iOS 8.4.1. The following Knowledge Base article offers up some great recommendations for troubleshooting:

Get help connecting your iPhone, iPad, or iPod touch with your car stereo - Apple Support

If you're using Bluetooth

Check your car stereo's user manual for steps about pairing with a Bluetooth device.

On your iOS device, swipe up to open the Control Center, then taptwice to turn Bluetooth off and back on.

Restart your iOS device.

On your iOS device, unpair your car stereo. On your car's display, unpair your iOS device and any other devices. Restart your car and your iOS device, then pair and connect again.

Update your iOS device.

Install any firmware updates for your car stereo.

If you still can't connect, Contact Apple Support.

Thanks for being a part of Apple Support Communities.

Kind Regards.

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Answer 2

Sep 17, 2015 3:45 AM in response to pedro d

Thank you for your suggestion. I've done all of the above. I was hopeful that updating to iOS 9 would resolve it but alas, no change.

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Answer 3

Sep 17, 2015 11:53 AM in response to michaelfromwest chesterfield

As an update - I tried re-installing Toyota's latest version of Entune on my Prius v but this too did not yield any better results. Still a garbled sound when dialing & when the call is answered.

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