Is there a trick to Apple Pay? I can never get it to work stores.

I've had nothing but embarrassing failures when trying to use Apple Pay. First two times I tried it were on my iPhone 6 Plus in an Apple Store! They couldn't get it to register. Third time I tried it, also in an Apple Store, it failed to work, so they got a new handheld payment thing, and then it finally worked after quite a few seconds on holding it just in the right spot against the payment receiving device.


Now armed with my Apple Watch, I went to New Season's grocery store where they just got Apple Pay a few days ago. I double clicked my button, Apple Pay shows up on my watch. I hold my watch close to the screen at the store........nothing. I try holding it in 4 other spots for a few seconds each. There's a big line behind me, so I whip out my credit card and pay in two seconds. What's up!? Are there tricks or ways to hold your watch to these things so it works? Or are some of the payment receivers just so picky they don't work right? I've heard some store clerks say that some of their machines work better than others. Or that some people's phones work, and some don't


Thanks for any tips! Seems like I must be doing something wrong.

Posted on Sep 2, 2015 2:13 PM

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9 replies

Sep 2, 2015 3:06 PM in response to Joel Henriques

Hi Joel


When paying with Apple Watch, after double-clicking the side button and, where appropriate, choosing from your available cards:


- Turn your wrist so that the face of your watch is pointing towards and parallel with the screen of the contactless reader;

- Hold it within a few centimetersof the center of the reader's screen (certainly closer than 10cm and potentially nearer to touching, depending on the reader);

- Keep your watch there for a few seconds, until you feel a pulse from the watch and, if noise levels allow, hear the accompanying tone.

Sep 2, 2015 5:10 PM in response to Jonathan UK

Yeah, I'm doing all that for sure. Hovering over the reader less than a centimeter away, almost touching it for I'd say about 3 or 4 seconds, then I moved to another spot near the screen for another 3 or 4 seconds, etc... No luck. The readers are brand new, less that a week old. I'll have to try again at another checkout stand. Maybe I need to hold it there for longer than 4 seconds in some cases?

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Is there a trick to Apple Pay? I can never get it to work stores.

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