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I wiped my 2012 pro and now i cant download the software back on it what do i do

i have a mac book pro bought in 2012 i went into the apple store about a month ago cause i didnt know my log in information to get on to the computer and when i came home they said they wiped and reintalled it well they didnt so i managed to wiped it my self throught online fourms and not that its wipe it asks me to either insall from time machine back install os X and get online help or utility disk there is nothing in the time machince back ups and when i try to download os X i get error messge " an error occurred preparing the installation try running this application again " i have tried several times and keep getting the same massage what do i do?

MacBook Pro (13-inch Mid 2012), iOS 8.2, i dont have a disk or anything

Posted on Sep 2, 2015 2:14 PM

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Question marked as Best reply

Posted on Sep 2, 2015 2:20 PM

Install or Reinstall OS X from Scratch


Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.


Boot to the Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears.


Erase the hard drive:


1. Select Disk Utility from the main menu and click on the Continue button.


2. After DU loads select your startup volume (usually Macintosh HD) from the

left side list. Click on the Erase tab in the DU main window.


3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on

the Security button and set the Zero Data option to one-pass. Click on

the Erase button and wait until the process has completed.


4. Quit DU and return to the main menu.


Reinstall OS X: Select Reinstall OS X and click on the Install button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible

because it is three times faster than wireless.


This should install the version of OS X that you had installed.


If you discover you no longer have a Recovery HD from which to startup, then do the following:

Install OS X Using Internet Recovery


Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.


Boot to the Internet Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.


Partition and Format the hard drive:


  1. Select Disk Utility from the main menu and click on the Continue button.
  2. After DU loads select your newly installed hard drive (this is the out-dented entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
  3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.


Reinstall OS X: Select Reinstall OS X and click on the Install button. Be sure to select the correct drive to use if you have more than one.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


This should restore the version of OS X originally pre-installed on the computer.

4 replies
Question marked as Best reply

Sep 2, 2015 2:20 PM in response to SamRice

Install or Reinstall OS X from Scratch


Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.


Boot to the Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears.


Erase the hard drive:


1. Select Disk Utility from the main menu and click on the Continue button.


2. After DU loads select your startup volume (usually Macintosh HD) from the

left side list. Click on the Erase tab in the DU main window.


3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on

the Security button and set the Zero Data option to one-pass. Click on

the Erase button and wait until the process has completed.


4. Quit DU and return to the main menu.


Reinstall OS X: Select Reinstall OS X and click on the Install button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible

because it is three times faster than wireless.


This should install the version of OS X that you had installed.


If you discover you no longer have a Recovery HD from which to startup, then do the following:

Install OS X Using Internet Recovery


Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.


Boot to the Internet Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.


Partition and Format the hard drive:


  1. Select Disk Utility from the main menu and click on the Continue button.
  2. After DU loads select your newly installed hard drive (this is the out-dented entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
  3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.


Reinstall OS X: Select Reinstall OS X and click on the Install button. Be sure to select the correct drive to use if you have more than one.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


This should restore the version of OS X originally pre-installed on the computer.

I wiped my 2012 pro and now i cant download the software back on it what do i do

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