mommyclanger
Level 1 (0 points)

Q: Apple iCloud Genius Ticket?

Hi, I have just received an email calling itself an Apple iCloud Genius Ticket.  The ticket ID it gives is invalid when I put It into Apple and the email wants me to click a link and fill in all my bank and log in details.  If I don't do it now, I will be deleted.  I can find nothing about it on my Apple account - is this fake? Is this a scam? Please help, I don't know what to do.     Thand you very much x

Posted on Sep 2, 2015 3:00 PM

Close
mommyclanger

Q: Apple iCloud Genius Ticket?

  • All replies
  • Helpful answers

  • by jeremy_v,Helpful

    jeremy_v jeremy_v Sep 4, 2015 3:14 PM in response to mommyclanger
    Community Specialists
    Sep 4, 2015 3:14 PM in response to mommyclanger

    Hi mommyclanger,
     

    Thank you for contributing to the Apple Support Communities.
     

    It looks like you received an email calling itself an Apple iCloud Genius Ticket that asked for your bank account and Apple ID information. This appears to be a fraudulent "phishing" email. See the advice and information in Identifying fraudulent "phishing" email.
     

    Here's what you can do to forward the fraudulent iCloud email to the right group at Apple:
     

    What to do with suspicious iCloud emails

    If you receive a suspicious email, select the message text so that it is highlighted. Choose Forward as Attachment from the Message menu (OS X Mail) or the Actions menu (Outlook). Send the email to abuse@icloud.com. This provides Apple's legal department and law enforcement with useful information to help prevent future phishing emails.


    Best Regards.

  • by mommyclanger,

    mommyclanger mommyclanger Sep 4, 2015 3:17 PM in response to jeremy_v
    Level 1 (0 points)
    Sep 4, 2015 3:17 PM in response to jeremy_v

    Hi Jeremy,

     

    Thank you for your response.  The more I thought about it, the more it seemed like it had to be a scam.  Thank you for confirming that for me and for the information on how to send this over to Apple, for them to take action.

     

    Have a lovely day.

    Mommyclanger

  • by jeremy_v,

    jeremy_v jeremy_v Sep 4, 2015 4:14 PM in response to mommyclanger
    Community Specialists
    Sep 4, 2015 4:14 PM in response to mommyclanger

    Hi Mommyclanger,

     

    Thanks for your reply. Happy to help!

     

    Cheers.