Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can someone please read my EtreCheck report?

Problem description:

Fan running. Kernel_task running high. Did SMC/NVRAM reset. Also tried reinstalling OS X in recovery mode.


EtreCheck version: 2.4.1 (137)

Report generated 9/2/15, 7:27 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)

MacBook Pro - model: MacBookPro11,1

1 2.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 341 - SN = C0140440HRBFT60A8


Video Information: (What does this mean?)

Intel Iris

Color LCD 2560 x 1600


System Software: (What does this mean?)

OS X 10.10.5 (14F27) - Time since boot: less than an hour


Disk Information: (What does this mean?)

APPLE SSD SD0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.78 GB (194.83 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information: (What does this mean?)

Apple Internal Memory Card Reader

Apple Inc. iPhone

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Configuration files: (What does this mean?)

/etc/sudoers - Modified


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/Applications/Webroot SecureAnywhere.app

[not loaded] com.webroot.driver.WebrootSecureAnywhere (105 - SDK 10.9) [Click for support]


Launch Agents: (What does this mean?)

[running] com.webroot.WRMacApp.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.webroot.security.mac.plist [Click for support]

[running] com.webroot.webfilter.mac.plist [Click for support]

[running] vyprvpnservice.plist [Click for support]


User Launch Agents: (What does this mean?)

[failed] com.adobe.ARM.[...].plist [Click for support] [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Adguard UNKNOWN (missing value)


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

npwebroot: Version: 2.0.15 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.5.4 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]


Safari Extensions: (What does this mean?)

AdBlock

Photozoom V9.0


3rd Party Preference Panes: (What does this mean?)

None


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

5% WindowServer

2% Google Chrome Helper(4)

1% Google Chrome

0% taskgated

0% notifyd


Top Processes by Memory: (What does this mean?)

578 MB kernel_task

541 MB Google Chrome Helper(4)

147 MB Google Chrome

139 MB iTunes

123 MB mdworker(10)


Virtual Memory Information: (What does this mean?)

3.69 GB Free RAM

4.31 GB Used RAM (1.69 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Sep 2, 2015, 07:17:10 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-09-02-191710 _[redacted].crash

Sep 2, 2015, 07:15:21 PM Self test - passed

Sep 2, 2015, 05:45:15 PM /Library/Logs/DiagnosticReports/WSDaemon_2015-09-02-174515_[redacted].crash

Aug 31, 2015, 04:54:04 PM ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2015-08-31-165404_[redacted ].crash


MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10.5)

Posted on Sep 2, 2015 5:30 PM

Reply
23 replies

Sep 2, 2015 6:04 PM in response to tgabe

OK. So I deleted chrome, deleted webroot. I just restarted my computer and did another Etrecheck and....



EtreCheck version: 2.4.1 (137)

Report generated 9/2/15, 8:00 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

13" MacBook Pro with Retina display (Late 2013)

MacBook Pro - model: MacBookPro11,1

1 2.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 341 - SN = C0140440HRBFT60A8


Video Information: (What does this mean?)

Intel Iris

Color LCD 2560 x 1600


System Software: (What does this mean?)

OS X 10.10.5 (14F27) - Time since boot: less than an hour


Disk Information: (What does this mean?)

APPLE SSD SD0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.78 GB (195.11 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information: (What does this mean?)

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Configuration files: (What does this mean?)

/etc/sudoers - Modified


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Launch Agents: (What does this mean?)

[not loaded] com.webroot.WRMacApp.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.webroot.security.mac.plist [Click for support]

[running] com.webroot.webfilter.mac.plist [Click for support]

[running] vyprvpnservice.plist [Click for support]


User Launch Agents: (What does this mean?)

[failed] com.adobe.ARM.[...].plist [Click for support] [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Adguard UNKNOWN (missing value)


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

npwebroot: Version: 2.0.15 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.5.4 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]


Safari Extensions: (What does this mean?)

AdBlock

Photozoom V9.0


3rd Party Preference Panes: (What does this mean?)

None


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

5% WindowServer

0% notifyd

0% SpotlightNetHelper


Top Processes by Memory: (What does this mean?)

506 MB kernel_task

98 MB mds_stores

74 MB mdworker(9)

66 MB Dock

49 MB WindowServer


Virtual Memory Information: (What does this mean?)

5.53 GB Free RAM

2.47 GB Used RAM (1.61 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Sep 2, 2015, 07:54:05 PM Self test - passed

Sep 2, 2015, 07:17:10 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-09-02-191710 _[redacted].crash

Sep 2, 2015, 05:45:15 PM /Library/Logs/DiagnosticReports/WSDaemon_2015-09-02-174515_[redacted].crash

Aug 31, 2015, 04:54:04 PM ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2015-08-31-165404_[redacted ].crash

Sep 3, 2015 2:09 AM in response to tgabe

Before you remove anything you should make abackup of your personal data.



1. Open Spotlight and insert the following lines separately and hit enter to open the target folder:


/Library/LaunchAgents


delete:

com.webroot.WRMacApp.plist


/Library/LaunchDaemons

delete:

com.webroot.security.mac.plist

com.webroot.webfilter.mac.plist


2. Open System Settings -> Users & Groups and choose your username. Click on your Login Items button on the right side and remove Adguard


3. Check your extensions in you browsers that you are use for npwebroot or webroot and remove them. If you not find this insert in Spotlight the following line and hit enter:

/Library/Internet Plug-Ins

delete the extension

npwebroot


4. Some leftovers from webroot are in the following folders that does not effect you system. You can remove it if you want.


/Library/Application Support
/Library/Preferences


and in your Home folders


~/Library/Application Support
~/Library/Preferences

5. Boot into safe modeand clear the caches this is going automatically during start up.

Login in your account and open disk utility. Check and repair your permissions

Restart in normal Mode.

Can someone please read my EtreCheck report?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.