HT201351: What to do before selling or giving away your iPhone, iPad, or iPod touch

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Bstacks22
Level 1 (0 points)

Q: Someone has stolen my Apple ID and I need to access it for my iCloud and to restart my iPad. Help?

MY account has been stolen and I don't have access to it and I do not know the email. I'm not able to access my cloud or my iPad. I need help ASAP. I need my other Apple ID back!

iPad Mini 3 Wi-Fi

Posted on Sep 2, 2015 7:03 PM

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Bstacks22

Q: Someone has stolen my Apple ID and I need to access it for my iCloud and to restart my iPad. Help?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 3, 2015 12:50 AM in response to Bstacks22
    Level 10 (103,375 points)
    Apple TV
    Sep 3, 2015 12:50 AM in response to Bstacks22

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

     

    You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.