Q: ipad air 2

I have an ipad air 2 and forgot my password so i tried to restore it in itunes and it goes though everything and bring up the apple logo then the message comes up with unknown error has occurred (4013) can someone help me please as this is my work ipad

iPad Air

Posted on Sep 2, 2015 9:17 PM

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Q: ipad air 2

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by ChrisJ4203,

ChrisJ4203 Sep 2, 2015 9:19 PM in response to anihoney
Level 9 (58,926 points)

iPhone

Sep 2, 2015 9:19 PM in response to anihoney

See this support document for instructions on dealing with error 4013. iOS: Restore errors 4005, 4013, and 4014 - Apple Support

Make sure you are not trying to install a non-standard iOS.
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Q: ipad air 2

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