HT204075: If you can’t send or receive email on your Mac

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infrance

Q: In Yosemite my mail works for 3 or 4 minutes then hangs or freezes I restart it works then stops again?

I launch mail and after two to three minutes of mail gathering it freezes or hangs, I force quit then restart program and it repeats. What can I do. I'm fully backed up on ICLOUD and Time Machine

 

Steven IN MONACO

Macbook Pro 17inch, Mac OS X (10.5.2), 2 g ram

Posted on Sep 3, 2015 2:09 AM

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Q: In Yosemite my mail works for 3 or 4 minutes then hangs or freezes I restart it works then stops again?

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  • by infrance,

    infrance infrance Sep 3, 2015 2:40 AM in response to infrance
    Level 1 (35 points)
    Sep 3, 2015 2:40 AM in response to infrance

    I would like to add that when I open the force quit application it show MAIL with (Not responding)

  • by Linc Davis,

    Linc Davis Linc Davis Sep 3, 2015 9:42 AM in response to infrance
    Level 10 (207,926 points)
    Applications
    Sep 3, 2015 9:42 AM in response to infrance

    When Mail freezes, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.