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App downloaded wrong, Apple support not even loading

I did the mistake of purchasing http://macrabbit.com/slicy/ from app store.


It won't open


User uploaded file


I tried everything I could (logging out, deleting the app many different ways, re-downloading etc...) unsuccessfully.


I wrote to macrabbit. They tried to help but said that ultimately the problem is with Apple. They suggested I talk to

https://www.apple.com/support/mac/app-store/contact/


But when I go there, it just loads forever and is as good as a dead end.

User uploaded file


This is very absurd of a situation. Would anyone here have a solution or another way to contact apple support?


I just want to be able to download the app I purchased properly, and ultimately use it (on a deadline here)


Thanks

MacBook Pro with Retina display, OS X Yosemite (10.10.3), apple motion, xpc, sandbox

Posted on Sep 3, 2015 1:08 AM

Reply
6 replies

Sep 4, 2015 12:41 AM in response to Linc Davis

Mac OS Extended (Journaled)



I was always able to download apps without problem.


Here is what macrabbit answered me this morning


"If the download is actually corrupted, there is unfortunately nothing we can do from our end. Apple has developers pretty well locked out of the App Store experience outside of uploading our app for distribution, and we do not have any support avenues available to us beyond what a normal consumer would have for download problems."


And of course still no way to contact apple support...

Sep 4, 2015 5:35 AM in response to nicohk92

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Sep 5, 2015 4:15 AM in response to Linc Davis

Thanks but none of the steps worked.


I created a new account, logged in from there and tried downloading. Same error message.


I deleted the new account and started in safe mode (as I do about once a week just to keep my system healthy), no success either. I repaired my permissions from there and restarted normally, tried to download again. Still the same error message.


I'm out of solution. And Apple support is MIA as usual.

App downloaded wrong, Apple support not even loading

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