My mac won't shut down?

Question

Hello, lately my imac won&#x27;t shut down.when I click shut down, I lose the menu bar across the top and all of icons, but then it just sits with an empty desktop indefidently.i Have to hold the start button to shut it down.the 2 apps that I&#x27;ve installed recently was carbonate, which she tends to freeze up during backups (which is why I have to reboot in the first place) and ive recently upgraded from parallels 9 to 11.the reason I mention parallels is that before shutting down the Mac I shut down windows, which goes through the  motions of shutting down but then (since parallels 11) it goes to a completely black screen with a spinning beach ball until I go back to the Mac side and force quit.can anyone offer any suggestions On where I should start to troubleshoot this?thanks in advance.

Linc Davis · Answer

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad and start typing the name.Step 1For this step, the title of the Console window should be All Messages. If it isn&#x27;t, select          SYSTEM LOG QUERIES ▹ All Messagesfrom the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar at the top of the screen.In the top right corner of the Console window, there&#x27;s a search box labeled Filter. Enter "BOOT_TIME" (without the quotes.)Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.When posting a log extract, be selective. A few dozen lines are almost always more than enough.Some private information, such as your name, may appear in the log. Anonymize before posting.Please don&#x27;t indiscriminately dump thousands of lines from the log into this discussion.Please don&#x27;t post screenshots of log messages—post the text.Step 2In the Console window, select          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports(not Diagnostic and Usage Messages) from the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar.There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You&#x27;ll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It&#x27;s possible that none of these reports exists.I know the report is long, maybe several hundred lines. Please post all of it anyway.If you don&#x27;t see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)Please don’t post other kinds of diagnostic report—they&#x27;re very long and rarely helpful.When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That&#x27;s a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

scofal · Answer

OK, thanks for the instructions. I&#x27;ll work on this when I get home from work tonight.thanks again.

scofal · Answer

Hello,I have the following crash report in the Diagnostic and Usage information about 15 times, so I think this may be the culprit.Process:               CarboniteDaemon [11528]Path:                  /Applications/Carbonite.app/Contents/MacOS/CarboniteDaemonIdentifier:            CarboniteDaemonVersion:               ???Code Type:             X86 (Native)Parent Process:        launchd [1]Responsible:           CarboniteDaemon [11528]User ID:               Date/Time:             2015-09-01 22:17:12.589 -0400OS Version:            Mac OS X 10.10.5 (14F27)Report Version:        11Anonymous UUID:        Sleep/Wake UUID:       Time Awake Since Boot: 140000 secondsTime Since Wake:       3000 secondsCrashed Thread:        14Exception Type:        EXC_CRASH (SIGABRT)Exception Codes:       0x0000000000000000, 0x0000000000000000Application Specific Information:abort() called*** error for object 0xdc091d0: pointer being freed was not allocatedThread 0:: Dispatch queue: com.apple.main-thread0   libsystem_kernel.dylib         0x915c99ce mach_msg_trap + 101   libsystem_kernel.dylib         0x915c8a70 mach_msg + 682   com.apple.CoreFoundation       0x95b8def6 __CFRunLoopServiceMachPort + 2143   com.apple.CoreFoundation       0x95b8d309 __CFRunLoopRun + 15294   com.apple.CoreFoundation       0x95b8caa6 CFRunLoopRunSpecific + 3905   com.apple.CoreFoundation       0x95b8c90b CFRunLoopRunInMode + 1236   com.apple.Foundation           0x9bec03ea -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 3057   CarboniteDaemon               0x0000fadb runloop() + 2358   CarboniteDaemon               0x00010976 main + 30309   CarboniteDaemon               0x00007fc5 start + 53Thread 1:: Dispatch queue: com.apple.libdispatch-manager0   libsystem_kernel.dylib         0x915d08ce kevent64 + 101   libdispatch.dylib             0x92ced73f _dispatch_mgr_invoke + 2452   libdispatch.dylib             0x92ced3a2 _dispatch_mgr_thread + 52Thread 2:0   libsystem_kernel.dylib         0x915cf8f6 __semwait_signal + 101   libsystem_c.dylib             0x9b824c0a nanosleep$UNIX2003 + 2182   libtbb.dylib                   0x00d61be2 tbb::internal::thread_sleep_v3(tbb::tick_count::interval_t const&amp;) + 823   CarboniteDaemon               0x001bd99f carbonite::utils::BlockingThread::safeTrampolineCallback(void*) + 794   CarboniteDaemon               0x001bef7c carbonite::utils::safeTrampoline(void (*)(void*), void*) + 1085   CarboniteDaemon               0x001bd8e2 carbonite::utils::BlockingThread::outerThreadProc() + 506   CarboniteDaemon               0x001be8e0 tbb::internal::thread_closure_1&lt;void (*)(void*), carbonite::utils::BlockingThread*&gt;::start_routine(void*) + 167   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1388   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 1629   libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 3:0   libsystem_kernel.dylib         0x915cf512 __psynch_cvwait + 101   libsystem_pthread.dylib       0x90cc61d7 _pthread_cond_wait + 8422   libsystem_pthread.dylib       0x90cc5e88 pthread_cond_wait + 483   com.carbonite.carbonite       0x009e9492 QMutexPrivate::wait(int) + 2004   com.carbonite.carbonite       0x009e5241 QMutex::lock() + 735   libdbcommon.dylib             0x006aa1a0 carbonite::datamapper::DBQuery::DBQuery(QSharedPointer&lt;carbonite::dbutils::DBCo nnection&gt; const&amp;, QString const&amp;, QString) + 486   libdbcommon.dylib             0x006d05fe carbonite::datamapper::MapperBase::newDBQuery() + 1267   libdbcommon.dylib             0x006e67c8 carbonite::datamapper::VolumeMapper::fetchAll(QSharedPointer&lt;QList&lt;QSharedPoint er&lt;carbonite::datamodel::Volume&gt; &gt; &gt;&amp;) + 408   libdbcommon.dylib             0x006f6542 carbonite::datamodel::getVolume(carbonite::datamodel::FSOPath const&amp;, QSharedPointer&lt;carbonite::dbutils::DBConnection&gt;) + 669   libdbcommon.dylib             0x006d40d4 carbonite::datamapper::PathMapper::getVolume(carbonite::datamodel::FSOPath const&amp;) + 5210  libdbcommon.dylib             0x006d2292 carbonite::datamapper::PathMapper::findParentPath(carbonite::datamodel::FSOPath const&amp;, QSharedPointer&lt;carbonite::datamodel::Path&gt;&amp;) + 3411  libdbcommon.dylib             0x006bdecd carbonite::datamapper::FSOMapper::findPathByName(carbonite::datamodel::FSOPath const&amp;, QSharedPointer&lt;carbonite::datamodel::Path&gt;&amp;) + 7712  libdbcommon.dylib             0x006bdd15 carbonite::datamapper::FSOMapper::find(carbonite::datamodel::FSOPath const&amp;, QSharedPointer&lt;carbonite::datamodel::FileSystemObject&gt;&amp;) + 5313  CarboniteDaemon               0x001c0a98 carbonite::utils::PackageUtils::fsoIdFromFsoPath(carbonite::datamodel::FSOPath const&amp;) + 8814  CarboniteDaemon               0x001c0857 carbonite::utils::PackageUtils::checkIfPackageContent() + 15115  CarboniteDaemon               0x001c07a6 carbonite::utils::PackageUtils::isPackageContent() + 2216  CarboniteDaemon               0x0016025f carbonite::services::scan::PolicyApplier::isEligibleForBackupByPolicy() + 4717  CarboniteDaemon               0x0016021c carbonite::services::scan::PolicyApplier::isEligibleForBackup() + 2818  CarboniteDaemon               0x0019a09a carbonite::services::scan::PBQWorkItemProcessor::isEligibleForBackupByPolicy(ca rbonite::datamodel::FSOPath const&amp;) + 7419  CarboniteDaemon               0x0019a004 carbonite::services::scan::PBQWorkItemProcessor::isEligibleForBackup(carbonite: :services::scan::PBQWorkItem const&amp;) + 6820  CarboniteDaemon               0x0019914b carbonite::services::scan::PBQWorkItemProcessor::performProcessing(carbonite::s ervices::scan::PBQWorkItem const&amp;) + 42721  CarboniteDaemon               0x0019699f carbonite::services::scan::PBQProcessFsoBody::operator()(carbonite::services::s can::PBQRequestData*&amp;) + 23922  CarboniteDaemon               0x0019d062 carbonite::services::FunctionBody&lt;carbonite::services::scan::PBQRequestData, carbonite::services::scan::PBQRequestData, carbonite::services::scan::PBQProcessFsoBody&gt;::operator()(carbonite::services:: scan::PBQRequestData*) + 3423  CarboniteDaemon               0x0019da7d carbonite::services::FunctionNode&lt;carbonite::services::scan::PBQRequestData&gt;::o perator()(carbonite::services::scan::PBQRequestData*) + 25324  CarboniteDaemon               0x0019d72e carbonite::services::PipelineBlockingThread&lt;carbonite::services::scan::PBQReque stData&gt;::handleItemWithFunctionNode(carbonite::services::PipelineBlockingThread&lt; carbonite::services::scan::PBQRequestData&gt;::QueueItem const&amp;) + 7825  CarboniteDaemon               0x0019d5b6 carbonite::services::PipelineBlockingThread&lt;carbonite::services::scan::PBQReque stData&gt;::runItem(carbonite::services::PipelineBlockingThread&lt;carbonite::services ::scan::PBQRequestData&gt;::QueueItem const&amp;) + 5426  CarboniteDaemon               0x0019d577 carbonite::utils::VoidFunctionBody&lt;carbonite::services::PipelineBlockingThread&lt; carbonite::services::scan::PBQRequestData&gt;::InternalTaskBody&gt;::operator()() + 3927  CarboniteDaemon               0x00096a14 carbonite::utils::BlockingTask::operator()() + 2028  CarboniteDaemon               0x001bda6c carbonite::utils::BlockingThread::runTask(carbonite::utils::BlockingTask*) + 2829  CarboniteDaemon               0x001bd9b3 carbonite::utils::BlockingThread::safeTrampolineCallback(void*) + 9930  CarboniteDaemon               0x001bef7c carbonite::utils::safeTrampoline(void (*)(void*), void*) + 10831  CarboniteDaemon               0x001bd8e2 carbonite::utils::BlockingThread::outerThreadProc() + 5032  CarboniteDaemon               0x001be8e0 tbb::internal::thread_closure_1&lt;void (*)(void*), carbonite::utils::BlockingThread*&gt;::start_routine(void*) + 1633  libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 13834  libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 16235  libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 4:0   libsystem_kernel.dylib         0x915cf86a __select_nocancel + 101   libsystem_kernel.dylib         0x915cca4d select + 922   com.carbonite.carbonite       0x00b04cb8 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 563   com.carbonite.carbonite       0x00b08c01 QEventDispatcherUNIX::select(int, fd_set*, fd_set*, fd_set*, timeval*) + 454   com.carbonite.carbonite       0x00b09aec QEventDispatcherUNIXPrivate::doSelect(QFlags&lt;QEventLoop::ProcessEventsFlag&gt;, timeval*) + 11645   com.carbonite.carbonite       0x00b09f86 QEventDispatcherUNIX::processEvents(QFlags&lt;QEventLoop::ProcessEventsFlag&gt;) + 2346   com.carbonite.carbonite       0x00ad9d30 QEventLoop::exec(QFlags&lt;QEventLoop::ProcessEventsFlag&gt;) + 4947   com.carbonite.carbonite       0x009e754d QThread::exec() + 2038   com.carbonite.carbonite       0x009ea26b QThreadPrivate::start(void*) + 3819   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 13810  libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 16211  libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 5:0   libsystem_kernel.dylib         0x915cf8f6 __semwait_signal + 101   libsystem_c.dylib             0x9b824c0a nanosleep$UNIX2003 + 2182   CarboniteDaemon               0x002f404c AfxSleep + 603   CarboniteDaemon               0x001ce672 carbonite::CBackup::ActivityThreadRoutine() + 664   CarboniteDaemon               0x001d4f91 carbonite::CBackup::Proc_ActivityThread(void*) + 175   CarboniteDaemon               0x002aa913 CThreadX::ThreadProc(void*) + 2276   CarboniteDaemon               0x002f3922 InvokeWithObjCCatch(unsigned int (*)(void*), void*) + 7227   CarboniteDaemon               0x002f329c MacTask::trampoline(void*) + 1248   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1389   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 16210  libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 6:0   libsystem_kernel.dylib         0x915c9a0a semaphore_wait_trap + 101   libtbb.dylib                   0x00d621bb tbb::internal::rml::private_worker::run() + 3952   libtbb.dylib                   0x00d62021 tbb::internal::rml::private_worker::thread_routine(void*) + 173   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1384   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 1625   libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 7:0   libsystem_kernel.dylib         0x915c9a0a semaphore_wait_trap + 101   libtbb.dylib                   0x00d621bb tbb::internal::rml::private_worker::run() + 3952   libtbb.dylib                   0x00d62021 tbb::internal::rml::private_worker::thread_routine(void*) + 173   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1384   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 1625   libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 8:0   libsystem_kernel.dylib         0x915c9a0a semaphore_wait_trap + 101   libtbb.dylib                   0x00d621bb tbb::internal::rml::private_worker::run() + 3952   libtbb.dylib                   0x00d62021 tbb::internal::rml::private_worker::thread_routine(void*) + 173   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1384   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 1625   libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 9:0   libsystem_kernel.dylib         0x915c9a0a semaphore_wait_trap + 101   libtbb.dylib                   0x00d621bb tbb::internal::rml::private_worker::run() + 3952   libtbb.dylib                   0x00d62021 tbb::internal::rml::private_worker::thread_routine(void*) + 173   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1384   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 1625   libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 10:0   libsystem_kernel.dylib         0x915c9a0a semaphore_wait_trap + 101   libtbb.dylib                   0x00d621bb tbb::internal::rml::private_worker::run() + 3952   libtbb.dylib                   0x00d62021 tbb::internal::rml::private_worker::thread_routine(void*) + 173   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1384   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 1625   libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 11:0   libsystem_kernel.dylib         0x915c9a0a semaphore_wait_trap + 101   libtbb.dylib                   0x00d621bb tbb::internal::rml::private_worker::run() + 3952   libtbb.dylib                   0x00d62021 tbb::internal::rml::private_worker::thread_routine(void*) + 173   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1384   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 1625   libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 12:0   libsystem_kernel.dylib         0x915c9a0a semaphore_wait_trap + 101   libtbb.dylib                   0x00d621bb tbb::internal::rml::private_worker::run() + 3952   libtbb.dylib                   0x00d62021 tbb::internal::rml::private_worker::thread_routine(void*) + 173   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1384   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 1625   libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 13:0   libsystem_kernel.dylib         0x915d04fa __fsync + 101   libsqlite3.0.dylib             0x00f918cb unixSync + 752   libsqlite3.0.dylib             0x00f4d673 syncJournal + 3993   libsqlite3.0.dylib             0x00f2b24c sqlite3PagerCommitPhaseOne + 11744   libsqlite3.0.dylib             0x00f2b5eb sqlite3BtreeCommitPhaseOne + 5445   libsqlite3.0.dylib             0x00f89927 sqlite3VdbeHalt + 10386   libsqlite3.0.dylib             0x00f881a3 sqlite3VdbeExec + 312027   libsqlite3.0.dylib             0x00f2cf90 sqlite3_step + 23798   libdbcommon.dylib             0x00727d5f carbonite::dbutils::DBConnection::executeSQL(QString const&amp;, QString const&amp;) const + 2559   libdbcommon.dylib             0x006c7562 carbonite::datamapper::FSOMapper::updateModifiedTime(unsigned int, carbonite::datamodel::FileTime const&amp;) + 21010  CarboniteDaemon               0x00172eec (anonymous namespace)::addToPBQ(carbonite::services::scan::PotentialBackupQueue&amp;, carbonite::datamodel::FSOPath const&amp;, QSharedPointer&lt;carbonite::datamodel::FileSystemObject&gt;) + 66811  CarboniteDaemon               0x001720e9 (anonymous namespace)::scanPath(carbonite::services::scan::PotentialBackupQueue&amp;, (anonymous namespace)::ScanItemPath const&amp;, bool) + 445712  CarboniteDaemon               0x0017033e (anonymous namespace)::processItem(carbonite::services::scan::PotentialBackupQueue&amp;, carbonite::dml::ScanQueue::Item const&amp;, QDateTime) + 436613  CarboniteDaemon               0x0016e844 carbonite::services::scan::ScanQueueThread::run() + 150814  com.carbonite.carbonite       0x009ea26b QThreadPrivate::start(void*) + 38115  libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 13816  libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 16217  libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 14 Crashed:0   libsystem_kernel.dylib         0x915cf69a __pthread_kill + 101   libsystem_pthread.dylib       0x90cc7634 pthread_kill + 1012   libsystem_c.dylib             0x9b804dee abort + 1563   libsystem_malloc.dylib         0x91040d28 free + 4284   CarboniteDaemon               0x0006a43a carbonite::framework::FileSystemVolume::~FileSystemVolume() + 1065   CarboniteDaemon               0x0006a3a3 carbonite::framework::FileSystemVolume::~FileSystemVolume() + 196   CarboniteDaemon               0x0008ec7e carbonite::framework::VolumeCacheManager::findVolumeByMountPoint(QString const&amp;) + 3827   CarboniteDaemon               0x001c287b carbonite::utils::PathFactory::getContainingVolume(QString const&amp;) + 9558   CarboniteDaemon               0x001c1cde carbonite::utils::PathFactory::fsoPathFromLocalPath(QString const&amp;, unsigned int*) + 789   CarboniteDaemon               0x001c2936 carbonite::utils::PathFactory::fsoPathFromLocalPath(QString const&amp;) + 5410  CarboniteDaemon               0x001b3350 carbonite::services::ServiceUtils::fsoPathFromLocalPath(QString const&amp;) + 4811  CarboniteDaemon               0x0017ccc9 carbonite::services::scan::ScanUtils::fsoPathFromLocalPath(QString const&amp;) + 4112  CarboniteDaemon               0x00170b1e carbonite::services::scan::ScanQueueThread::handleFileSystemEvent(carbonite::se rvices::scan::FileSystemChangeEvent const&amp;) + 4613  CarboniteDaemon               0x00176adb non-virtual thunk to carbonite::services::scan::ScanQueueService::handleFileSystemEvent(carbonite::s ervices::scan::FileSystemChangeEvent const&amp;) + 2714  CarboniteDaemon               0x0017b9bd carbonite::services::scan::ScanServiceSignalHandler::handleFileSystemChangeEven ts(QList&lt;carbonite::services::scan::FileSystemChangeEvent&gt;) + 242915  CarboniteDaemon               0x001c8c75 carbonite::services::scan::ScanServiceSignalHandler::qt_static_metacall(QObject *, QMetaObject::Call, int, void**) + 14916  com.carbonite.carbonite       0x00af13f1 QMetaObject::activate(QObject*, QMetaObject const*, int, void**) + 171517  CarboniteDaemon               0x001c85b9 carbonite::services::scan::FileSystemChangeMonitor::detectedChangeEvents(QList&lt; carbonite::services::scan::FileSystemChangeEvent&gt;) + 7318  CarboniteDaemon               0x00152ec5 carbonite::services::scan::FileSystemChangeMonitor::processChangeEvents(QList&lt;c arbonite::services::scan::FileSystemChangeEvent&gt;) + 6919  CarboniteDaemon               0x001c84a0 carbonite::services::scan::FileSystemChangeMonitor::qt_static_metacall(QObject* , QMetaObject::Call, int, void**) + 41620  com.carbonite.carbonite       0x00aec57c QMetaCallEvent::placeMetaCall(QObject*) + 4821  com.carbonite.carbonite       0x00af079c QObject::event(QEvent*) + 25622  com.carbonite.carbonite       0x00adaf19 QCoreApplicationPrivate::notify_helper(QObject*, QEvent*) + 30323  com.carbonite.carbonite       0x00adaf87 QCoreApplication::notify(QObject*, QEvent*) + 9124  com.carbonite.carbonite       0x00adc95e QCoreApplication::notifyInternal(QObject*, QEvent*) + 9625  com.carbonite.carbonite       0x00adcd51 QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 53726  com.carbonite.carbonite       0x00b09ed5 QEventDispatcherUNIX::processEvents(QFlags&lt;QEventLoop::ProcessEventsFlag&gt;) + 5727  com.carbonite.carbonite       0x00ad9d30 QEventLoop::exec(QFlags&lt;QEventLoop::ProcessEventsFlag&gt;) + 49428  com.carbonite.carbonite       0x009e754d QThread::exec() + 20329  com.carbonite.carbonite       0x009ea26b QThreadPrivate::start(void*) + 38130  libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 13831  libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 16232  libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 15:0   libsystem_kernel.dylib         0x915cf512 __psynch_cvwait + 101   libsystem_pthread.dylib       0x90cc61d7 _pthread_cond_wait + 8422   libsystem_pthread.dylib       0x90cc5e88 pthread_cond_wait + 483   com.carbonite.carbonite       0x009e9492 QMutexPrivate::wait(int) + 2004   com.carbonite.carbonite       0x009e5241 QMutex::lock() + 735   libdbcommon.dylib             0x006aa1a0 carbonite::datamapper::DBQuery::DBQuery(QSharedPointer&lt;carbonite::dbutils::DBCo nnection&gt; const&amp;, QString const&amp;, QString) + 486   libdbcommon.dylib             0x006d05fe carbonite::datamapper::MapperBase::newDBQuery() + 1267   libdbcommon.dylib             0x006d1b05 carbonite::datamapper::PathMapper::find(unsigned int, QSharedPointer&lt;carbonite::datamodel::Path&gt;&amp;) + 378   libdbcommon.dylib             0x006efca5 carbonite::datamodel::FileSystemObject::path() const + 1339   libdbcommon.dylib             0x006f127c carbonite::datamodel::FileSystemObject::getFSOPath() const + 4410  CarboniteDaemon               0x000efc9a carbonite::services::misctask::PendingSizeAccumulator::getFsoPath(QSharedPointe r&lt;carbonite::datamodel::FileSystemObject&gt;) + 2611  CarboniteDaemon               0x000efb89 carbonite::services::misctask::PendingSizeAccumulator::getPendingSizeInBytes(QS haredPointer&lt;carbonite::datamodel::FileSystemObject&gt;) + 7312  CarboniteDaemon               0x000ef80a carbonite::services::misctask::PendingSizeAccumulator::accumulateResult(QShared Pointer&lt;carbonite::datamodel::FileSystemObject&gt;) + 20213  CarboniteDaemon               0x000ee949 carbonite::services::misctask::PendingSizeCalculator::process() + 40914  CarboniteDaemon               0x000fd24e carbonite::services::misctask::MiscTaskServiceUpdatePendingSizeWorkItem::calcul atePendingSize(unsigned long long&amp;, unsigned int&amp;) + 4615  CarboniteDaemon               0x000fcc03 carbonite::services::misctask::MiscTaskServiceUpdatePendingSizeWorkItem::run() + 22716  CarboniteDaemon               0x001b8dce carbonite::services::WorkItemBlockingThread::handleItem(QSharedPointer&lt;carbonit e::framework::WorkItem&gt;) + 3017  CarboniteDaemon               0x001b8bc7 carbonite::services::WorkItemBlockingThread::runItem(QSharedPointer&lt;carbonite:: framework::WorkItem&gt;) + 8718  CarboniteDaemon               0x001b923d carbonite::services::WorkItemBlockingThread::InternalTaskBody::operator()() + 6119  CarboniteDaemon               0x001b91f4 carbonite::utils::VoidFunctionBody&lt;carbonite::services::WorkItemBlockingThread: :InternalTaskBody&gt;::operator()() + 2020  CarboniteDaemon               0x00096a14 carbonite::utils::BlockingTask::operator()() + 2021  CarboniteDaemon               0x001bda6c carbonite::utils::BlockingThread::runTask(carbonite::utils::BlockingTask*) + 2822  CarboniteDaemon               0x001bd9b3 carbonite::utils::BlockingThread::safeTrampolineCallback(void*) + 9923  CarboniteDaemon               0x001bef7c carbonite::utils::safeTrampoline(void (*)(void*), void*) + 10824  CarboniteDaemon               0x001bd8e2 carbonite::utils::BlockingThread::outerThreadProc() + 5025  CarboniteDaemon               0x001be8e0 tbb::internal::thread_closure_1&lt;void (*)(void*), carbonite::utils::BlockingThread*&gt;::start_routine(void*) + 1626  libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 13827  libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 16228  libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 16:0   libsystem_kernel.dylib         0x915cf86a __select_nocancel + 101   libsystem_kernel.dylib         0x915cca4d select + 922   com.carbonite.carbonite       0x00b04cb8 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 563   com.carbonite.carbonite       0x00b08c01 QEventDispatcherUNIX::select(int, fd_set*, fd_set*, fd_set*, timeval*) + 454   com.carbonite.carbonite       0x00b09aec QEventDispatcherUNIXPrivate::doSelect(QFlags&lt;QEventLoop::ProcessEventsFlag&gt;, timeval*) + 11645   com.carbonite.carbonite       0x00b09f86 QEventDispatcherUNIX::processEvents(QFlags&lt;QEventLoop::ProcessEventsFlag&gt;) + 2346   com.carbonite.carbonite       0x00ad9d30 QEventLoop::exec(QFlags&lt;QEventLoop::ProcessEventsFlag&gt;) + 4947   com.carbonite.carbonite       0x009e754d QThread::exec() + 2038   com.carbonite.carbonite       0x009ea26b QThreadPrivate::start(void*) + 3819   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 13810  libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 16211  libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 17:: / monitor0   libsystem_kernel.dylib         0x915c99ce mach_msg_trap + 101   libsystem_kernel.dylib         0x915c8a70 mach_msg + 682   com.apple.CoreFoundation       0x95b8def6 __CFRunLoopServiceMachPort + 2143   com.apple.CoreFoundation       0x95b8d309 __CFRunLoopRun + 15294   com.apple.CoreFoundation       0x95b8caa6 CFRunLoopRunSpecific + 3905   com.apple.CoreFoundation       0x95b8c90b CFRunLoopRunInMode + 1236   com.apple.Foundation           0x9bec03ea -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 3057   com.apple.Foundation           0x9bee0f9f -[NSRunLoop(NSRunLoop) runUntilDate:] + 1058   CarboniteDaemon               0x00146cb1 -[NGFSEventsMonitor monitorFSEvents] + 13619   com.apple.Foundation           0x9be68b8d -[NSThread main] + 4510  com.apple.Foundation           0x9be68936 __NSThread__main__ + 153811  libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 13812  libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 16213  libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 18:0   libsystem_kernel.dylib         0x915cf512 __psynch_cvwait + 101   libsystem_pthread.dylib       0x90cc6163 _pthread_cond_wait + 7262   libsystem_pthread.dylib       0x90cc9574 pthread_cond_timedwait$UNIX2003 + 713   CarboniteDaemon               0x002f2d0f MacSyncObjectBase::WaitForSingleObject(unsigned long) + 2234   CarboniteDaemon               0x002f2482 WaitForSingleObject + 345   CarboniteDaemon               0x002653fe carbonite::CChangeEventX::Lock(int*, unsigned long) + 3026   CarboniteDaemon               0x001fe106 carbonite::NetComPutFile::PumpThreadFunc() + 11107   CarboniteDaemon               0x001fe181 carbonite::NetComPutFile::Proc_PumpThread(void*) + 178   CarboniteDaemon               0x002aa913 CThreadX::ThreadProc(void*) + 2279   CarboniteDaemon               0x002f3922 InvokeWithObjCCatch(unsigned int (*)(void*), void*) + 72210  CarboniteDaemon               0x002f329c MacTask::trampoline(void*) + 12411  libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 13812  libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 16213  libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 19:0   libsystem_kernel.dylib         0x915cf8f6 __semwait_signal + 101   libsystem_c.dylib             0x9b824c0a nanosleep$UNIX2003 + 2182   libtbb.dylib                   0x00d61be2 tbb::internal::thread_sleep_v3(tbb::tick_count::interval_t const&amp;) + 823   CarboniteDaemon               0x000b6940 carbonite::services::backup::BackupPipeline::waitUntilDone() + 1284   CarboniteDaemon               0x000b496b carbonite::services::backup::BackupPipeline::run() + 5235   CarboniteDaemon               0x000ca73e carbonite::services::backup::FSOBackupPipelineRunner(carbonite::services::backu p::BackupService*) + 6066   CarboniteDaemon               0x000cbaa6 carbonite::services::backup::SafeFSOBackupPipelineRunner(carbonite::services::b ackup::BackupService*) + 547   CarboniteDaemon               0x000e4c20 tbb::internal::thread_closure_1&lt;void (*)(carbonite::services::backup::BackupService*), carbonite::services::backup::BackupService*&gt;::start_routine(void*) + 168   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1389   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 16210  libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 20:0   libcrypto.0.9.8.dylib         0x00e0e9cf bn_mul_comba8 + 287Thread 21:0   libsystem_kernel.dylib         0x915cf8f6 __semwait_signal + 101   libsystem_c.dylib             0x9b824c0a nanosleep$UNIX2003 + 2182   libtbb.dylib                   0x00d61be2 tbb::internal::thread_sleep_v3(tbb::tick_count::interval_t const&amp;) + 823   CarboniteDaemon               0x001bd99f carbonite::utils::BlockingThread::safeTrampolineCallback(void*) + 794   CarboniteDaemon               0x001bef7c carbonite::utils::safeTrampoline(void (*)(void*), void*) + 1085   CarboniteDaemon               0x001bd8e2 carbonite::utils::BlockingThread::outerThreadProc() + 506   CarboniteDaemon               0x001be8e0 tbb::internal::thread_closure_1&lt;void (*)(void*), carbonite::utils::BlockingThread*&gt;::start_routine(void*) + 167   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1388   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 1629   libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 22:0   libsystem_kernel.dylib         0x915cf8f6 __semwait_signal + 101   libsystem_c.dylib             0x9b824c0a nanosleep$UNIX2003 + 2182   libtbb.dylib                   0x00d61be2 tbb::internal::thread_sleep_v3(tbb::tick_count::interval_t const&amp;) + 823   CarboniteDaemon               0x001bd99f carbonite::utils::BlockingThread::safeTrampolineCallback(void*) + 794   CarboniteDaemon               0x001bef7c carbonite::utils::safeTrampoline(void (*)(void*), void*) + 1085   CarboniteDaemon               0x001bd8e2 carbonite::utils::BlockingThread::outerThreadProc() + 506   CarboniteDaemon               0x001be8e0 tbb::internal::thread_closure_1&lt;void (*)(void*), carbonite::utils::BlockingThread*&gt;::start_routine(void*) + 167   libsystem_pthread.dylib       0x90cc5c25 _pthread_body + 1388   libsystem_pthread.dylib       0x90cc5b9b _pthread_start + 1629   libsystem_pthread.dylib       0x90cc2e32 thread_start + 34Thread 23:0   libsystem_kernel.dylib         0x915cfe6a __workq_kernreturn + 101   libsystem_pthread.dylib       0x90cc572a _pthread_wqthread + 9392   libsystem_pthread.dylib       0x90cc2e0e start_wqthread + 30Thread 24:0   libsystem_kernel.dylib         0x915cfe6a __workq_kernreturn + 101   libsystem_pthread.dylib       0x90cc572a _pthread_wqthread + 9392   libsystem_pthread.dylib       0x90cc2e0e start_wqthread + 30Thread 14 crashed with X86 Thread State (32-bit):  eax: 0x00000000  ebx: 0x91040b8a  ecx: 0xb16b3dbc  edx: 0x00000000  edi: 0xb16b5000  esi: 0x00000006  ebp: 0xb16b3dd8  esp: 0xb16b3dbc   ss: 0x00000023  efl: 0x00000206  eip: 0x915cf69a   cs: 0x0000000b   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  cr2: 0xa10fda00Logical CPU:     0Error Code:      0x00080148Trap Number:     132

Linc Davis · Answer

As you can probably tell, "Carbonite" is crashing. You should either get rid of it or refer to the developer for support.

scofal · Answer

Ok, I&#x27;m just going get rid of it.Thanks for the advice!

Linc Davis · Answer

Any third-party software that doesn&#x27;t install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.I never install system modifications myself, and except as stated in this comment, I don&#x27;t know how to uninstall them. You&#x27;ll have to do your own research to find that information.Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product&#x27;s Help menu, if there is one, for instructions. Finding none there, look on the developer&#x27;s website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you&#x27;re waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.Back up all data before making any changes.You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you&#x27;re sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.