HT201585: Determining battery cycle count for Mac notebooks

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bhatiarajesh

Q: i am getting cycle 820 . can this give erratic behaviour of cursor

Hi,

 

I am getting erratic behaviour of mouse. i did whatever infirmation available on support on net but no results. i am seeing battery cycles done 820 and life of cycle is 1000 . can cursor misbehave like this due to 20% cycle left of battery?pl suggest

MacBook Air, iOS 8.4.1

Posted on Sep 3, 2015 3:48 AM

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Q: i am getting cycle 820 . can this give erratic behaviour of cursor

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  • by lllaass,

    lllaass lllaass Sep 3, 2015 7:57 AM in response to bhatiarajesh
    Level 10 (188,131 points)
    Desktops
    Sep 3, 2015 7:57 AM in response to bhatiarajesh

    Does this happen when charging?

    If still happening that would tend to discount the battery.

    What type of mouse?

    What mode MacBook

    If bluetooth/wireless could be do to interference

    USB3 interference with WiFi & BT

    Wi-Fi and Bluetooth: Potential sources of wireless interference - Apple Support

  • by Linc Davis,

    Linc Davis Linc Davis Sep 3, 2015 8:24 AM in response to bhatiarajesh
    Level 10 (207,936 points)
    Applications
    Sep 3, 2015 8:24 AM in response to bhatiarajesh

    There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.

    1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

    2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.

    3. Disconnect or power off each Bluetooth or USB pointing device, one at a time, testing as you go. You may be able to identify one that's malfunctioning. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device. If you have a desktop model without a built-in trackpad, at least one external pointing device must be active at all times.

    4. If your model has an infrared receiver for use with an Apple Remote, disable it.

    5. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.

    6. Reset the System Management Controller.

    7. If you're using a Bluetooth trackpad or mouse, investigate potential sources of interference, including USB 3 devices.

    8. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

    9. A defective peripheral device or a damaged cable can cause the built-in trackpad of a MacBook to behave erratically. If you're using any wired peripherals, disconnect them one at a time and test.

    10. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

    11. If you use Handoff, disable it in the General pane of System Preferences.

    12. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

    13. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

  • by KiltedTim,

    KiltedTim KiltedTim Sep 3, 2015 8:38 AM in response to bhatiarajesh
    Level 9 (55,083 points)
    iPhone
    Sep 3, 2015 8:38 AM in response to bhatiarajesh

    If you're referring to the built in trackpad, as opposed to an external mouse, it's possible that the battery has begun to swell, putting pressure on the bottom of the trackpad.

     

    Make an appointment at the genius bar of your local Apple Store and have it checked.