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request Password for restore backup

I did not use Password in my iphone except the apple ID. today when i want to restore backup to my mobile. I was surprised by the request Password for restore backup. I'm sure i didn't put any Password, so now what i can do ?

iPhone 4S, iOS 8.4.1

Posted on Sep 3, 2015 3:44 AM

Reply
1 reply

Sep 3, 2015 4:00 AM in response to wa0

Do you have an Exchange Account on your phone? If so, encrypting your backup can be required by a profile installed when you setup the Exchange account. Regardless, if you can't remember the encrypted backup passcode, you'll have to delete your existing backups & restore your phone as a new device in order to remove the passcode requirement.

request Password for restore backup

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