Q: Contacts not backing up

Need help uprgrading my phone tomorrow and need to back up my contacts to windows contacts but for some reason its only put like 5 contacts across can some one help me please dont want to use cloud before anyone says prefer to back them up to my pc like i have always done

help please coz i am confused why 5 contacts have gone acroos and not al of them

cheers dave

iPhone 5c, iOS 8.3

Posted on Sep 3, 2015 7:33 AM

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Q: Contacts not backing up

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by jeremy_v,

jeremy_v Sep 4, 2015 7:49 AM in response to davewhit
Community Specialists

Sep 4, 2015 7:49 AM in response to davewhit

Hi davewhit,

Thanks for visiting Apple Support Communities.

It seems like you're syncing your iPhone contacts to Windows using USB. If your contacts don't appear on your computer, see the troubleshooting steps in Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010.

If you're upgrading to a new iPhone, I'd recommend backing up your current iPhone to your computer using iTunes. You can find a helpful walkthrough at How to back up your devices using iCloud or iTunes.

When you have the new iPhone, you can restore all of your content to the new device using the steps in Restore your device from an iCloud or iTunes backup.

Best Regards.
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