jpg's sent from Outlook for Mac 2011 are received as MIME on all iOS devices

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Level 1

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jpg's sent from Outlook for Mac 2011 are received as MIME on all iOS devices

I am having an issue where any jpg attachments sent from an Exchange account in Outlook for Mac 2011, when received on an iOS device (running 8.4.1) they are received as MIME and therefore will not open. There have been instances where the picture will download and show up, and then 5 seconds later, changes into MIME and is no longer viewable. Went send from Outlook Web Access using the same account, the jpg will deliver and download fine; when sent from Outlook on a PC, works fine; went sent from Mac Mail using the same account, works fine. Any ideas on how to address and fix this will be much appreciated.

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Sep 3, 2015 8:57 AM

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Answer 1

Eric Root

Level 10

684,015 points

Sep 3, 2015 9:00 AM in response to pcashman

Try looking/posting here.

Microsoft Support – Office for Mac

Microsoft Support – Office for Mac (2)

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Answer 2

Sep 3, 2015 5:23 PM in response to pcashman

When Outlook for Mac is composing your mail message in HTML then it uses .png as the graphic format. Dropping a .jpg or any other file it understands into the body of the message will convert it to .png.

This is not the same thing as attaching the file. If you want to attach the file then drop it into the To/Cc/Bcc area where it will be listed as an attachment. It will remain in its original format there.

In summary, don't use .jpg attachments.

Be sure you are fully updated. Microsoft Office for Mac 2011 14.5.4

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