What do I do since the Genius Bar broke my phone?
I am so disappointed that my iPhone 6 no longer works. I took my phone in because sound was not coming out of the speakers on the bottom of the phone. I made an appointment with the Genius Bar. I handed my phone over and was told it would take about an hour and a half. It ended up being almost two hours. At this point I talked to another customer who had been in the store for hours and they had also told him a wrong time. Other customers looked angry and were wondering why there was such a long wait.
Finally my phone comes out, and I'm told that since my phone did not calibrate, it does not work at all. They had no gold phones, and I said the color was not important to me. I was told that the system would not let them give me any other color phone. This doesn't make any sense to me. Then I'm told that I will have to wait until Friday or possibly Monday. No temporary phone was offered. This means that I am without a phone for possibly 5 days.
I am beyond frustrated and now considering switching to an android once my contract is up. I am beyond frustrated for the amount of money I paid for the phone and it breaks at the store.
Is there something I can do or do I just need to switch phones completely?
iPhone 6, iOS 8.4.1
