My husband registered his Apple ID with a work email and he is no longer there. He also can't remember his password so is unable to change iCloud or buy apps from the Apple Store. He had a secondary email in his ID and he gets the emails from I forgot so I have updated his Apple ID, but we can't update all the rest. What to do?
Hello D100 rider,
Thank you for using Apple Support Communities.
So, it looks like you were able to change the email address for his Apple ID and now you need to get the other services updated to match? The following article provides information on what to do for the other services after you make that change to your Apple ID. You may not be using all of these services, so not everything will apply to your husband's Apple ID.
What to do after you change your Apple ID email address or password - Apple Support
Regards
That doesn't work for me. To sign out I need to know the password. If I say I forgot my password it sends it to the email I no longer have access to plus the email I do and I change the password, but iCloud doesn't accept the new password. It seems to want the old one. Help please
Sent from my iPad
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this wayl you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.
Apple ID
