I have a quad core Mac Pro (2 x 2.66 GHz Dual-Core Intel Xeon with 10 GB 667 MHz DDR2 FB-DIMM and NVIDIA GeForce 7300 GT graphics. I am running OS X Lion 10.7.5.
Somehow I picked up what I see as malware or adware, gocomputerhelp247.com, that my anti-virus Malwarebytes anti-malware app does not detect or remove.
It locks up Safari when I open it. How do I remove this infuriating adware?
Mac Pro, Mac OS X (10.7.5), Adware
It locks up Safari when I open it
Then it is most likely not a Virus or adware, but a malicious never-ending javascript.
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Do these in this order until one of them successful:
• Quit Safari with command-Q
• type command-Option-Escape to bring up the Force-Quit window. Force Quit Safari
• Hold the power button for up to a quarter minute to power down your Mac. Hold Shift when you power it back on to invoke Safe Mode. (it spends five minutes doing a Disk Utility (Repair Disk [directory]). this will repair any Directory damage that may have been caused by powering down.
As long as you know you did not grant access to outsiders, or approve the Installation of software, you are probably free. When you re-launch Safari, hold Shift to preclude loading old Web pages. (because the problem you saw was likely a non-stop Javascript from a Web Page or an Ad -- it locked up your computer.)
Assuming you have the latest from Malwarebytes / The Safe Mac I would let them know, I would add that string to your router and block it there too. It does sound like a variant of the FBI malware scam.
Of course having a clone of the system from earlier and that is off line is always welcome.
Read Phony "tech support" / "ransomware" popups and web pages. "Anti-virus" or "anti-malware" products convey no benefit for such things.
Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.
Your problem is most likely not caused by malware. It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.
1. The easiest thing to do is to force quit Safari. Relaunch it by holding down the shift key and clicking its icon in the Dock.
You will lose the state of other open tabs and windows. Either Step 2 or Step 3 may enable you to keep that state information. If those steps don't work, fall back to Step 1.
2. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript.
After closing the malicious page, select from the menu bar
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.
Done and thank you all!
Ambrosius3 wrote:
Somehow I picked up what I see as malware or adware, gocomputerhelp247.com, that my anti-virus Malwarebytes anti-malware app does not detect or remove.
It locks up Safari when I open it. How do I remove this infuriating adware?
Just to clarify what has already been said, this is just a scam website. There's no actual malware or adware installed on your computer, so there's nothing for an app like Malwarebytes to detect.
Once you've gotten rid of the message, you're fine. Avoid the site that you were on when that message popped up. If you believe that the site is legit, report the problem to the site owner.
safari on my mac is infected with gocomputerhelp247.com. How do I remove
