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I just was told by the Geek Squad I dropped my macbook pro to that they couldn't wipe it out (virus or some corruption) and a large gray circle that had a lightening bolt through it appeared. they never saw this before

Does anyone know what the gray circle with lightening bolt is that showed up on my MacBook pro when the Geek Squad tried to wipe it out for me is?

virus repair

Posted on Sep 3, 2015 2:26 PM

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3 replies

Sep 3, 2015 2:36 PM in response to KCR11

Install OS X Using Internet Recovery


The following procedure will remove everything from the hard drive.


Boot to the Internet Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.


Partition and Format the hard drive:


  1. Select Disk Utility from the main menu and click on the Continue button.
  2. After DU loads select your newly installed hard drive (this is the out-dented entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
  3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.


Reinstall OS X: Select Reinstall OS X and click on the Install button. Be sure to select the correct drive to use if you have more than one.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


This should restore the version of OS X originally pre-installed on the computer.

I just was told by the Geek Squad I dropped my macbook pro to that they couldn't wipe it out (virus or some corruption) and a large gray circle that had a lightening bolt through it appeared. they never saw this before

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