Macbook Pro Retina, 13-inch, Mid 2014 keeps crashing
I've had macs for ever and this new macbook pro won't stop crashing, losing wifi and other problems. Is there anything I can do to fix it?
MacBook Pro, Mac OS X (10.7)
Apple Event: May 7th at 7 am PT
8 replies
If your MBP had a kernel panic, use these instructions to log and post it:
https://support.apple.com/en-us/HT201753
Ciao.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
Problem description:
crashing
EtreCheck version: 2.4.1 (137)
Report generated 9/3/15, 10:18 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (Retina, 13-inch, Mid 2014) (Technical Specifications)
MacBook Pro - model: MacBookPro11,1
1 2.6 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 18 - SN = C01449208H6FVN8A5
Video Information: (What does this mean?)
Intel Iris
Color LCD 2560 x 1600
System Software: (What does this mean?)
OS X 10.10.5 (14F27) - Time since boot: about 3 hours
Disk Information: (What does this mean?)
APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.82 GB (16.92 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: (What does this mean?)
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.0.2 27712 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.netbridge (10.0.2 27712 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.usbconnect (10.0.2 27712 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.vnic (10.0.2 27712 - SDK 10.7) [Click for support]
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (1.6) [Click for support]
/Library/Extensions
[not loaded] com.joshuawise.kexts.HoRNDIS (6 - SDK 10.6) [Click for support]
/System/Library/Extensions
[not loaded] com.Huawei.driver.HuaweiDataCardDriver (4.0.3) [Click for support]
[not loaded] com.ONDA.driver.ONDAUSBCDCACMControl (1.0.4) [Click for support]
[not loaded] com.ONDA.driver.ONDAUSBCDCACMData (1.0.4) [Click for support]
Launch Agents: (What does this mean?)
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.adobe.CS5ServiceManager.plist [Click for support] [Click for details]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: (What does this mean?)
[failed] anacron.plist [Click for support] [Click for details]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.adobe.versioncueCS3.plist [Click for support]
[loaded] com.barebones.authd.plist [Click for support]
[failed] com.bitcasa.BitcasaUpdateCheck.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.JWVD.cbcache.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[loaded] com.facebook.videochat.[redacted].plist [Click for support]
[loaded] com.valvesoftware.steamclean.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Skype Application Hidden (/Applications/Skype.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Reader 8/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Dropbox Application Hidden (/Applications/Dropbox.app)
Google Drive Application Hidden (/Applications/Google Drive.app)
MacID Application (/Applications/MacID.app)
Internet Plug-ins: (What does this mean?)
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.4.1.4 [Click for support]
Silverlight: Version: 5.1.40813.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 1.2 [Click for support]
Flash Player: Version: 18.0.0.209 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
AdobePDFViewer: Version: 8.0.0 [Click for support]
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
ContentUploaderPlugin: Version: 1.0 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 51 Check version
User internet Plug-ins: (What does this mean?)
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
npsf_abn: Version: sf 3.3.2.1 [Click for support]
Safari Extensions: (What does this mean?)
Open in Internet Explorer
3rd Party Preference Panes: (What does this mean?)
Déjà Vu [Click for support]
Flash Player [Click for support]
Java [Click for support]
Notifyr [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.82 GB Disk used: 232.91 GB
Destinations:
LaCie [Local]
Total size: 499.97 GB
Total number of backups: 6
Oldest backup: 2015-05-04 20:06:23 +0000
Last backup: 2015-08-01 01:15:29 +0000
Size of backup disk: Too small
Backup size 499.97 GB < (Disk used 232.91 GB X 3)
Top Processes by CPU: (What does this mean?)
7% com.apple.WebKit.WebContent(21)
5% WindowServer
3% Safari
2% fontd
0% nsurlstoraged(2)
Top Processes by Memory: (What does this mean?)
2.26 GB com.apple.WebKit.WebContent(21)
715 MB kernel_task
360 MB Dock
221 MB Google Drive
172 MB Safari
Virtual Memory Information: (What does this mean?)
139 MB Free RAM
7.86 GB Used RAM (1.39 GB Cached)
92 MB Swap Used
Diagnostics Information: (What does this mean?)
Sep 3, 2015, 07:10:14 PM Self test - passed
Sep 3, 2015, 07:09:53 PM /Library/Logs/DiagnosticReports/Kernel_2015-09-03-190953_[redacted].panic [Click for details]
Sep 3, 2015, 07:04:42 PM /Library/Logs/DiagnosticReports/Kernel_2015-09-03-190442_[redacted].panic [Click for details]
Sep 3, 2015, 03:27:44 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-09-03-152744_[ redacted].crash
Sep 3, 2015, 03:24:44 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-09-03-152444_[ redacted].cpu_resource.diag [Click for details]
Sep 3, 2015, 01:27:51 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-09-03-132751_[ redacted].cpu_resource.diag [Click for details]
Sep 3, 2015, 10:18:31 AM ~/Library/Logs/DiagnosticReports/PluginProcess_2015-09-03-101831_[redacted].cra sh
Sep 2, 2015, 10:08:09 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-09-02-220809_[ redacted].crash
Sep 2, 2015, 11:57:01 AM ~/Library/Logs/DiagnosticReports/java_2015-09-02-115701_[redacted].crash
Sep 2, 2015, 10:59:15 AM /Library/Logs/DiagnosticReports/Kernel_2015-09-02-105915_[redacted].panic [Click for details]
Sep 1, 2015, 10:03:20 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_2015-09-01-100320_ [redacted].crash
Aug 31, 2015, 09:29:15 AM /Library/Logs/DiagnosticReports/Kernel_2015-08-31-092915_[redacted].panic [Click for details]
Sep 2, 2015, 09:34:15 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-09-02-093415_[ redacted].crash
The panics are apparently caused by a logic-board fault.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
Thanks so much. I brought the computer in South Africa, as it was so cheap, which is probably why its dodgy. I'll only buy in UK or US now. I'm currently in Brazil so no genius's here. Do you think I can give it a few months til i'm in UK or best to fix it here? Also whats the line that shows its logic board as if I fix it in Brazil it would be safer to show them.
What shows it is the fact that the panics are not caused by software. You can defer the service as long as you like, but the machine will continue to be unstable. Good luck.
Macbook Pro Retina, 13-inch, Mid 2014 keeps crashing