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All replies
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Helpful answers
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Sep 3, 2015 3:59 PM in response to Gklingenby John Galt,Has anyone experienced the same issue?
Is that really your question? Would that change anything? Regardless of the answer, your Watch remains broken.
I had the watch for 4 days.
Return it for a cash refund. That will get their attention.
You have ten more days to do that.
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Sep 4, 2015 3:10 AM in response to Gklingenby G3gator,"Apple Customer care is clueless about this."
They didnt suggest anything? Like returning it for a replacement?
George
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Sep 4, 2015 3:35 AM in response to Gklingenby nick101,That issue hasn't been reported here by anyone else (unless the report is buried in a thread about a different subject)
You could try holding the digital corn and she side button together for about 10 seconds - the Apple logo appears and the watch is reset. If that has no effect, returns eh watch for replacement
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Sep 6, 2015 11:06 AM in response to Gklingenby Jonathan UK,Your watch may require repair / replacement under warranty:
"If you see the Apple logo .. during startup, and your Apple Watch appears to restart or never fully starts up, contact Apple Support"
If your Apple Watch doesn't respond or won't turn on - Apple Support
Your options therefore include:
- Contact Apple Support online (who may offer you Direct Mail-In Service):
- Make a Genius Bar reservation at your nearest Apple Retail Store:
- Return your watch under Apple's refunds policy and buy a replacement.
- Refund policies and procedures may vary based on location and/or method of purchase (online vs retail store), but returns are typically allowed within 14 calendar days of purchase or delivery.
Gklingen wrote:
Apple Customer care is clueless about this.
If any Genius or online / phone-based advisor seems uncertain how to help you, explain that you believe your watch may require repair / replacement under warranty and refer them to the support document above.