websites don't recognize my updated browsers

Have you contacted your bank about the error message you are getting?

You cannot fix this - it is the website that is designed poorly so it does not recognize your browser. Contact the site and tell them to move to the current century. I literally had to give up having online access to my account with one of my banks because their website would not recognize my Mac - they actually told me it was designed to work with Windows and I should get Explorer. I gave them an appropriate answer and moved on to another baank.

Please load CheckMyIp.org and post the "USER AGENT information" shown.

babowa wrote:

You cannot fix this - it is the website that is designed poorly so it does not recognize your browser. Contact the site and tell them to move to the current century. I literally had to give up having online access to my account with one of my banks because their website would not recognize my Mac - they actually told me it was designed to work with Windows and I should get Explorer. I gave them an appropriate answer and moved on to another baank.

Banks do not write their own software -- they purchase packages written for the banking industry. As in all IT updating software costs money particularly if the new version requires custom modifications put back in - or a hardware upgrade. The problem at that bank may be no-one has told the IT department mac users are having problems signing in -- or if they did -- then the IT department may not have contacted the Software vendor to find out what the problem is and if there is a fix.

Well, whatever system/software that particular bank used, would not recognize Safari or Firefox and insisted on IE - granted that was a good 10+ years ago and they might have moved to the current century since, but my other financial (bank/investments/brokers/funds) sites worked just fine at the time so I doubt it was a "package" written for the industry as whole; I am guessing it was their own web designer as that was intimated in a conversation.

But none of that is the point - the point is that the consumer - in this case, the OP - cannot fix the problem except to report the problem to the bank/institution.

babowa wrote:

Well, whatever system/software that particular bank used, would not recognize Safari or Firefox and insisted on IE - granted that was a good 10+ years ago and they might have moved to the current century since, but my other financial (bank/investments/brokers/funds) sites worked just fine at the time so I doubt it was a "package" written for the industry as whole; I am guessing it was their own web designer as that was intimated in a conversation.

But none of that is the point - the point is that the consumer - in this case, the OP - cannot fix the problem except to report the problem to the bank/institution.

10 plus years ago -- I think apple came with the Windows Explorer Browser - don't remember which version added Safari -- so windows explorer only does not surprise me at that time for that particular bank. If they did the design and connection themselves it was probably not a good thing to stay with them - on the other hand they may have been behind on updates to the software -- or their Internet/PC/Windows person had no clue on how to add additional browsers.

I was going to quote your last sentence, but Jive here is doing ridiculous glitch stuff again......

My response to your last sentence: I'd bet you are correct - I actually used to run into that quite often. But, 10 years later, Chase is still difficult to deal with.

babowa wrote:

I was going to quote your last sentence, but Jive here is doing ridiculous glitch stuff again......

My response to your last sentence: I'd bet you are correct - I actually used to run into that quite often. But, 10 years later, Chase is still difficult to deal with.

Chase would be big bank software - - when I closed a checking account at a Big Bank - took 3 months to get it closed & I had to keep telling the manager to stop trying to fix it themselves and contact IT --- as the interactive interface was applying interest daily - while the mainframe batch process only applied it once a month -- it required some fixing by back office/it people. As they could not get the software aligned they added a paper trail - document saying you closed the account - sent to back office or IT so the account was closed on the first try.