why cant my apps connect to my itunes when i try to purchase a item on it
I went into the app younow to purchase bars and it had said i could not connect to the iTunes store.
iPhone 6, iOS 8.4.1
Apple Event: May 7th at 7 am PT
I went into the app younow to purchase bars and it had said i could not connect to the iTunes store.
iPhone 6, iOS 8.4.1
Hello tsletten2,
Thanks for using Apple Support Communities.
I see that your iPhone is unable to connect to the iTunes Store in order to place an in-app purchase. To troubleshoot this issue I suggest that you follow through the steps below.
On your iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update
on your device's Summary page.- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset your Wi-Fi router by turning it off and then on again.
If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.
If you can’t connect to the iTunes Store - Apple Support
Take care.
why cant my apps connect to my itunes when i try to purchase a item on it