sixtysman

Q: how can i fix microphone on my iphone 3

Hi community

 

My problem is the microphone on my iphone is not working, so if anybody phones my or I phone them I cannot hear anything

also I cannot hear music, I guess that the microphone needs replacing. but could there be another reason

could anyone help me ?

thank you

sixtysman

iPhone 3G, Windows 7

Posted on Sep 4, 2015 6:26 AM

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Q: how can i fix microphone on my iphone 3

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  • by pedro d,

    pedro d pedro d Sep 5, 2015 12:43 PM in response to sixtysman
    Community Specialists
    Sep 5, 2015 12:43 PM in response to sixtysman

    Hello there, sixtysman.

     

    It sounds like you may be experiencing two issues concurrently with your iPhone, while making phone calls and listening to music. If you're not hearing callers when making or receiving phone calls, the following Knowledge Base article provides some great troubleshooting for the receiver:

     

    If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support

     

    Turn up the volume

    While you're on a call, adjust the volume with the volume buttons:

    Also while you're on a call, make sure that you can see the volume indicator on the screen when you press the volume buttons:

    Check the connections

    If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.

    1. Make sure that you don't have anything plugged in to the headphone jack or the dock connector.
    2. Go to Settings > Bluetooth and turn off Bluetooth.

    Clear the receiver

    The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:

    Follow these steps, testing after each:

    • Make sure nothing is blocking the receiver, such as a case or film.
      If you have a new iPhone, remove the plastic film on the front and back of the device.
    • Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
    • While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.

    Restart and update

    1. Restart your iPhone and test again.
    2. If there's still no sound or poor sound quality, update to the latest version of iOS.

    Get more help

    If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.

     

     

    Additionally, if you're not hearing music when playing content from your phone, this article provides relevant steps to try:

     

    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

     

    Follow these steps and test the sound after each one.

    1. Go to Settings > Sounds and drag the Ringer And Alerts slider to turn the volume up.
    2. If you can hear sound from the speaker, then the speaker works. Continue with these steps to find the setting or switch that's affecting the sound. If you can't hear sound from the speaker, contact Apple Support.
    3. If your device has a Ring/Silent switch, make sure it's set to ring. If you can see orange, it's set to silent.
    4. Restart your device.
    5. Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider in Control Center.
    6. Go to Settings > Bluetooth and turn off Bluetooth.
    7. If there's still no sound, connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset jack of your device.
    8. If the device is in a case, make sure that the case doesn't block the speaker.
    9. Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should be clean and dry and have soft bristles.
    10. Update your device to the latest version of iOS.

    If you follow these steps and still hear no sound or distorted sound, contact us.


    Thanks for reaching out to Apple Support Communities.

     

    Cheers.