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All replies
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Helpful answers
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Sep 5, 2015 6:32 AM in response to Pdodby alex_h1,Hello Pdod,
Thanks for using Apple Support Communities.
I see you're looking for the option to reset your iCloud Music Library. In order for these options to appear you need to be either be on an iOS device running iOS 8.4 or higher, or a computer with iTunes 12.2 or higher.
Reset your iCloud Music Library on one of your computers.
If you use iTunes on multiple computers, delete your iCloud Music Library on one of your computers.
- Open iTunes and sign in with your Apple ID and password.
- On your Mac: From the menu bar at the top of your computer screen, choose Store > View Account. Enter your password to view your account.
On your PC: Press Control+B to open the iTunes menu bar. Choose Store > View Account. Enter your password to view your account. - At the bottom of the page, click Reset for the option to Reset iCloud Music Library.
- When you’re asked to delete all of the music and playlists stored in your iCloud Music Library, check “I understand” and click Reset.
- Confirm that you want to delete the music and playlists stored in your iCloud Music Library. Click Reset Now.
- When your iCloud Music Library has been reset, select Quit iTunes.
Take care.
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Sep 5, 2015 8:00 AM in response to alex_h1by Pdod,Hey!
thanks for yor reply.
I have a macbook pro and an iPhone 6 plus, both with the most recent iOS and iTunes installed.
My problem is, this "reset" button they speak of doesn't exist.
If you can find it can you please post a screenshot showing where it is?
Thanks!
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Sep 5, 2015 8:03 AM in response to Pdodby alex_h1,Hello,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Take care.
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Sep 5, 2015 8:31 AM in response to alex_h1by Pdod,Hi there
not being rude, but are you a real person? Or just some auto-generated reply? You firstly just post the link which I had originally included in my queustion. And then when I ask for a screenshot you tell me to go ask elsewhere...
LIke why bother replying if you're not interested in helping.
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Sep 5, 2015 12:20 PM in response to Pdodby Jimzgoldfinch,★HelpfulHi,
Read this article http://www.imore.com/getting-weird-itunes-4010-errors-bad-album-art-or-mismatche d-songs-heres-how-reset-your-icloud-music
Does this help?
Jim
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Sep 5, 2015 12:22 PM in response to Jimzgoldfinchby Pdod,HI Jim!
Thqnks for your reply!
At least that article says this magical button ain't showing up for some people.
I'll give it a go and see how I get on.
Gold old apple. Great hardware but buggy software
thanks again!
