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Why is my Configurator locking up when importing VPP codes?

I am running Configurator 1.7.2 on a MacBook Pro with OX 10.10.5 loaded. It seems to run fine for the most part, but I am trying to import some VPP codes for a couple paid apps without success. When I click on the number next to the app name, and click the Import Codes button, I can direct it to my spreadsheet and it will show a list of codes. When I press Done, then I get a dialog box with a progress bar, which tells me "Apple Configurator is importing. This may take a few minutes to complete." The next line says "Finished importing redemption codes for Book Creator for iPad" . Below that is a filled in progress bar and a cancel button. Despite the fact it's been there 30 plus minutes, nothing else has happened.

If I click the cancel button, nothing happens.


If I try to quit Configurator, the MBP just dings once but nothing happens.


If I force quit, the app I imported no longer shows and I have to start over.


Not sure what else to do! Please help.

Posted on Sep 4, 2015 8:59 AM

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Posted on Nov 27, 2015 9:01 AM

I ran into this same problem today and this is how I fixed it:

1 - Delete the app from Configurator

2 - Quit Configurator

3 - Delete the app from iTunes (and move to trash)

4 - Empty Trash

5 - Reboot Mac for good measure

6 - After reboot, re-download app in iTunes from the App Store

7 - Re-Import App into Configurator

8 - Import Redemption Codes


Voila! Hope it works for you.

1 reply
Question marked as Best reply

Nov 27, 2015 9:01 AM in response to jewelianna

I ran into this same problem today and this is how I fixed it:

1 - Delete the app from Configurator

2 - Quit Configurator

3 - Delete the app from iTunes (and move to trash)

4 - Empty Trash

5 - Reboot Mac for good measure

6 - After reboot, re-download app in iTunes from the App Store

7 - Re-Import App into Configurator

8 - Import Redemption Codes


Voila! Hope it works for you.

Why is my Configurator locking up when importing VPP codes?

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