Q: Slow Mac Mini
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Sep 7, 2015 2:14 PMby WaltHM,Linc: On my latest attempt I was able to complete the steps thru 10. On step 11 everything started out fine but after I believe the 4th of 8 processes, the password login came up, after waiting a few minutes I entered my password and nothing happened so I stopped the process and followed instructions to post the below results. Hopefully this will be of help.
1 Start time: 13:49:01 09/07/15
2
3 Revision: 1344
4
5 Model Identifier: Macmini6,1
6 Memory: 4 GB
7 System Version: OS X 10.10.5 (14F27)
8 Kernel Version: Darwin 14.5.0
9 Time since boot: 3 days 4:37
10
11 USB
12
13 BUP Slim Mac SL (Seagate LLC)
14 USB 2.0 Hub (TERMINUS TECHNOLOGY INC.)
15 HL-2270DW series (Brother International Corporation)
16
17 Bluetooth
18
19 Apple Wireless Keyboard
20 Apple Wireless Trackpad
21
22 Activity
23
24 CPU: user 17%, system 9%
25
26 CPU usage (%)
27
28 syslog (UID 501): 99.9
29
30 Energy (lifetime)
31
32 kernel_task (UID 0): 146.30
33
34 Energy (sampled)
35
36 syslog (UID 501): 99.94
37
38 Firewall: On
39
40 DNS: 209.18.47.61
41
42 Listeners
43
44 cupsd: ipp
45 kdc: kerberos
46 launchd: afpovertcp
47 launchd: microsoft-ds
48 launchd: ssh
49
50 Diagnostic reports
51
52 2015-08-25 softwareupdated crash
53 2015-08-27 Pages crash
54 2015-08-28 Activity Monitor crash x4
55 2015-08-28 Finder crash x20
56 2015-08-28 Problem Reporter crash x11
57 2015-08-28 Safari crash x7
58
59 HID errors: 1
60
61 Kernel log
62
63 Sep 6 12:30:30 pci pause: SDXC
64 Sep 6 13:24:40 pci pause: SDXC
65 Sep 6 14:18:52 pci pause: SDXC
66 Sep 6 15:13:05 pci pause: SDXC
67 Sep 6 16:07:14 pci pause: SDXC
68 Sep 6 17:01:23 pci pause: SDXC
69 Sep 6 17:55:34 pci pause: SDXC
70 Sep 6 18:56:33 pci pause: SDXC
71 Sep 6 19:50:02 ARPT: 62349.697482: MacAuthEvent en1 Auth result for: e0:88:5d:57:65:d6 Auth request tx failed
72 Sep 6 19:50:43 pci pause: SDXC
73 Sep 6 20:26:55 pci pause: SDXC
74 Sep 7 01:23:10 pci pause: SDXC
75 Sep 7 02:17:22 pci pause: SDXC
76 Sep 7 03:11:33 pci pause: SDXC
77 Sep 7 04:05:45 pci pause: SDXC
78 Sep 7 04:59:56 pci pause: SDXC
79 Sep 7 05:54:09 pci pause: SDXC
80 Sep 7 06:48:16 pci pause: SDXC
81 Sep 7 07:42:27 pci pause: SDXC
82 Sep 7 08:36:39 pci pause: SDXC
83 Sep 7 09:37:36 pci pause: SDXC
84 Sep 7 10:38:35 pci pause: SDXC
85 Sep 7 11:39:33 pci pause: SDXC
86 Sep 7 12:33:47 pci pause: SDXC
87 Sep 7 13:23:10 pci pause: SDXC
88
89 System log
90
91 Sep 7 11:39:46 mDNSResponder: tcpCallback: stream connection for _printer._tcp.327000013.members.btmm.icloud.com. (PTR) failed, retrying in 900000 ms
92 Sep 7 12:33:39 configd: [0x7fe8d964ac40] [m]DNS query timeout (query time = 32.767590), [46TE]
93 Sep 7 12:33:49 mDNSResponder: mDNSPlatformClearSPSMACAddr: Unable to remove key
94 Sep 7 13:22:33 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
95 Sep 7 13:22:33 com.apple.internetaccounts: This user is not allowed access to the window system right now.
96 Sep 7 13:22:33 awacsd: KV HTTP 0
97 Sep 7 13:22:38 awacsd: KV HTTP 0
98 Sep 7 13:22:42 MagicPrefsPlugins: MagicPrefsPlugins(4425,0x108637000) malloc: *** auto malloc[4425]: error: GC operation on unregistered thread. Thread registered implicitly. Break on auto_zone_thread_registration_error() to debug.
99 Sep 7 13:22:48 awacsd: KV HTTP 0
100 Sep 7 13:23:05 mDNSResponder: mDNS_RegisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:AA86:DDFF:FEA3:1147)
101 Sep 7 13:23:18 mDNSResponder: tcpCallback: stream connection for _ptp._tcp.327000013.members.btmm.icloud.com. (PTR) failed, retrying in 900000 ms
102 Sep 7 13:23:18 mDNSResponder: tcpCallback: stream connection for _ipp._tcp.327000013.members.btmm.icloud.com. (PTR) failed, retrying in 900000 ms
103 Sep 7 13:23:18 mDNSResponder: tcpCallback: stream connection for _uscan._tcp.327000013.members.btmm.icloud.com. (PTR) failed, retrying in 900000 ms
104 Sep 7 13:23:40 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD
105 Sep 7 13:27:47 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
106 Sep 7 13:27:47 com.apple.internetaccounts: This user is not allowed access to the window system right now.
107 Sep 7 13:35:16 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
108 Sep 7 13:35:16 com.apple.internetaccounts: This user is not allowed access to the window system right now.
109 Sep 7 13:41:42 com.apple.internetaccounts: Set a breakpoint at CGSLogError to catch errors as they are logged.
110 Sep 7 13:41:42 com.apple.internetaccounts: This user is not allowed access to the window system right now.
111 Sep 7 13:44:47 WindowServer: WSGetSurfaceInWindow : Invalid surface 831943300 for window 2066
112 Sep 7 13:44:47 WindowServer: WSGetSurfaceInWindow : Invalid surface 831943300 for window 2066
113 Sep 7 13:44:47 WindowServer: WSGetSurfaceInWindow : Invalid surface 831943300 for window 2066
114 Sep 7 13:44:47 WindowServer: WSGetSurfaceInWindow : Invalid surface 831943300 for window 2066
115 Sep 7 13:44:47 WindowServer: WSGetSurfaceInWindow : Invalid surface 831943300 for window 2066
116
117 launchd log
118
119 Sep 6 23:34:45 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
120 Sep 6 23:43:01 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
121 Sep 6 23:43:02 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
122 Sep 6 23:46:24 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
123 Sep 6 23:46:25 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
124 Sep 6 23:55:06 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
125 Sep 6 23:55:06 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
126 Sep 6 23:59:29 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
127 Sep 6 23:59:29 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
128 Sep 7 00:04:22 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
129 Sep 7 00:04:22 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
130 Sep 7 00:16:30 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
131 Sep 7 00:16:31 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
132 Sep 7 00:29:32 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
133 Sep 7 00:29:32 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
134 Sep 7 00:41:05 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
135 Sep 7 00:41:05 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
136 Sep 7 13:22:32 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
137 Sep 7 13:22:33 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
138 Sep 7 13:27:46 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
139 Sep 7 13:27:46 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
140 Sep 7 13:35:16 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
141 Sep 7 13:35:16 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
142 Sep 7 13:41:41 com.apple.iCloudHelper: GUI session does not exist for service to join. It will be spawned without access to the GUI.
143 Sep 7 13:41:42 com.apple.internetaccounts: GUI session does not exist for service to join. It will be spawned without access to the GUI.
144
145 Console log
146
147 Sep 4 23:06:15 Console: Marker - Sep 4, 2015, 11:06:15 PM
148 Sep 4 23:50:24 Console: Marker - Sep 4, 2015, 11:50:24 PM
149 Sep 4 23:51:10 Console: Marker - Sep 4, 2015, 11:51:10 PM
150
151 Loaded kernel extensions
152
153 com.seagate.driver.PowSecDriverCore (5.2.6)
154 com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6)
155 wd.uds.netusb.controller (1.0.0d1)
156
157 System services loaded
158
159 com.adobe.fpsaud
160 com.apple.IASUtilities.IASCloudConfigHelper
161 com.apple.Kerberos.kdc
162 - status: 1
163 com.apple.ctkd
164 com.apple.icloud.findmydeviced
165 com.apple.iconservices.iconservicesagent
166 com.apple.secinitd
167 com.apple.watchdogd
168 com.apple.wdhelper
169 com.apple.xpc.smd
170 com.seagate.TBDecorator.plist
171 com.trusteer.rooks.rooksd
172 jp.co.canon.MasterInstaller
173
174 Login services loaded
175
176 com.google.keystone.user.agent
177 com.jdibackup.ZipCloud.autostart
178 com.vladalexa.MagicPrefs
179
180 Login services disabled
181
182 com.genieo.completer.ltvbit
183 jp.co.canon.Inkjet_Extended_Survey_Agent
184 com.vsearch.helper
185 com.vsearch.daemon
186 com.trusteer.rapport.rapportd
187 com.genieo.completer.download
188 com.genieo.completer.update
189 com.vsearch.agent
190
191 User services loaded
192
193 com.apple.MailServiceAgent
194 - status: -9
195 com.apple.security.cloudkeychainproxy3
196
197 User services disabled
198
199 com.genieo.completer.ltvbit
200 jp.co.canon.Inkjet_Extended_Survey_Agent
201 com.vsearch.helper
202 com.vsearch.daemon
203 com.trusteer.rapport.rapportd
204 com.genieo.completer.download
205 com.genieo.completer.update
206 com.vsearch.agent
207
208 Global login items
209
210 /Library/Application Support/WDSmartware/WDQuickView.app
211
212 iCloud errors
213
214 cloudd 11
215 cloudphotosd 10
216 comapple.CloudPhotosConfiguration 6
217 bird 4
218 Mail 3
219 comapple.InputMethodKit.UserDictionary 2
220 Spotlight 2
221 Pages 2
222 Finder 2
223 CallHistorySyncHelper 1
224
225 Continuity errors
226
227 lsuseractivityd 46
228 sharingd 5
229
230 Restricted files: 55
231
232 Lockfiles: 20
233
234 Global prefs (user)
235
236 AppleEnableMenuBarTransparency = 0
237 NSCloseAlwaysConfirmsChanges = 1
238 NSQuitAlwaysKeepsWindows = 1
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Sep 7, 2015 3:50 PMby Linc Davis,These suggestions are based on partial test results. More may need to be done if they don't solve the problem.
A
Remove the Seagate and Western Digital software, which you don't need to use the products.
Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
Back up all data before making any changes.
You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.
B
Remove "Rapport" by following the instructions on this page. If you have trouble, see this page.
C
"ZipCloud," sometimes named "JustCloud," is a cloud-storage service with a doubtful reputation. The OS X client is sometimes distributed along with malware. Although ZipCloud may not be malicious itself, it should be suspected by virtue of the company it keeps.
To remove ZipCloud, start by backing up all data (not with ZipCloud itself, of course.)
Quit the "ZipCloud" or "JustCloud" application, if it's running, and drag it from the Applications folder to the Trash. Don't try to empty yet.
Triple-click anywhere in the line below on this page to select it:
~/Library/LaunchAgents
Right-click or control-click the highlighted line and select
Services ▹ Open
from the contextual menu.* A folder named "LaunchAgents" should open.
In the folder, there may be one or more files with a name beginning as follows:
com.jdibackup.
Move all such files to the Trash.
Log out or restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
D
Back up all data.
Run the following command in the same way as before. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data. There will be no output this time.
find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \; 2>&-Log out or restart the computer and empty the Trash.
E
If you still have problems after taking all the above steps, please sign out of iCloud in its preference pane and see whether there's any change. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.
If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.
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Sep 7, 2015 10:19 PMby WaltHM,Again thank you so much for your continued support in trying to assist me find the reason(s) for my very slow Mac mini. I will try the different actions you recommended. The one that sound promising to me is "C" Zip Cloud since although I can't recall ever downloading it, it does pop up frequently and I'm constantly trying to close its window. Will be back with any outcomes I notice after taking the actions you suggested. Is there any point in trying to get a more complete Part 11 of the Diagnostic Test , I just got 4 out of 8 Processes as you probably recall.
WaltHM
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Sep 10, 2015 3:11 AMby Robin_of_Croxley,My Mac mini was slow too. Even boot ups were slow. Eventually, boot ups seized. I read about the matter, using my old, PowerPC Mac mini.
One possible solution was a boot into single-user mode, followed by a file system check. First, I powered up the Mac mini while pressing the Command key and S. I then ran 'fsck -fy' at the prompt. The terminal reported an incorrect block count, but that it had made a successful repair to the volume Macintosh HD. I ran the command again, and the report was that the catalog fine was fine. I think this step was constructive.
Another method was a verbose, safe boot: Pwr + Cmd-Shift-V. The Mac booted quickly, but it slowed down once the wallpaper appeared. I supposed that perhaps the computer hardware was not the issue. I remembered that I had the Mac set up to log straight into my account. To investigate, I logged into the guest account, and found that it was not slow. Inferring that this might be a clue to the problem, I created a new one for me. This step was the solution. In the new account, the speed was as quick as I could wish.
Subsequently, I have created two new user accounts for me: an administrator account, for administration, and a standard account for normal use. So far, so good.
