iMac on internet via Chrome froze - message said call Apple at phone number but NTS Global Services answered and charged to fix problem. Look at Mac forum, elsewhere today. seems to be a scam -- they freeze your screen, then charge you to fix it on behalf of Apple. Is NTS an Apple contractor?
iMac, Mac OS X (10.6.8)
No. I'm pretty sure it just prompted you to call a number, no necessarily Apple. The only place to get the Apple number is from Apple.
FALSE Apple never contacts users that way, and this is a scam that has been going around in various form for a few weeks. Do Not call them or go to any links. Go to Safari on the menu bar, Preferences, Privacy, and remove all website data and history. That will remove any cookies that may have been placed in the cache.
You should erase and reformat your hard drive, then restore your computer from a backup made prior to when you allowed them access. Change your passwords and other critical information also. You don't know what software might have been installed. If you paid them by credit card, contact the credit card company and close out the credit card.
Thank you for your help!
You are welcome.
NTS Global Services claimed to be Apple Corp. tech service contractor - true?
