PHSC138

Q: Preordered album didn't download?

Preordered an album, now it's out and itunes wants me to pay for it again?I preordered an album a few month ago, and now after the album has come out, the music showed as purchased, but did not download. When I viewed itunes on my computer i attempted to "repurchase" the album, but the store credit on my account had gone down and I can no longer purchase the album without buying more credit.

Posted on Sep 4, 2015 11:22 AM

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Q: Preordered album didn't download?

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  • by alex_h1,

    alex_h1 alex_h1 Sep 5, 2015 11:39 AM in response to PHSC138
    Community Specialists
    Sep 5, 2015 11:39 AM in response to PHSC138

    Howdy PHSC138,

    Thanks for using the Apple Support Communities.

     

    I see from your post that you need to download a pre-ordered album from iTunes.  To download your album please follow the directions outlined below.

     

    Download a pre-ordered item

    When a pre-ordered item becomes available, you'll get an email letting you know that you can download your pre-order.

    If you turned on the option to automatically download prepurchased content in iTunes, then your pre-ordered content might already be in your library. If not, click the link in the email to start the download.

    You can also use the Check for Available Downloads feature in iTunes on your computer (Store > Check for Available Downloads) to download your pre-order.

    About iTunes Store pre-orders - Apple Support

     

    Have a good one.