I have a late 2011 Macbook Pro and it randomly shuts down.

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Level 1

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I have a late 2011 Macbook Pro and it randomly shuts down.

Help. I am having problems with my computer randomly shutting off. I thought it was my harddrive as it was making clicking noises so I replaced it, and restored via time machine (twice) and the problem it still there. I then reformatted the harddrive, installed a clean copy of Yosemite and the problem is still there. Everything seems to be working properly, all of a sudden, the pointer freezes, then the computer shuts down and restarts with a gray window saying that the computer shut down unexpectedly. I reboot the computer and everything works fine till it happens again. This problem has occurred with and without the power cord plugging into my computer.

MacBook Pro 15" late 2011

Yosemite 10.10.5

2.5 GHZ intel core i7

8GB of memory 1333 Mhz DDR3

Intel HD Graphics 3000 512MB

Please help me narrow down the issue.

Thanks

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Sep 4, 2015 2:59 PM

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Answer 1

Linc Davis

Level 10

209,541 points

Sep 4, 2015 3:04 PM in response to Mee337

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 2

OGELTHORPE

Level 9

57,305 points

Sep 4, 2015 3:38 PM in response to Mee337

It would appear the your MBP has had kernel panics. Use these instructions to log and post one:

https://support.apple.com/en-us/HT201753

Ciao.

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Answer 3

OGELTHORPE

Level 9

57,305 points

Sep 4, 2015 3:39 PM in response to Mee337

You might also post an Etrecheck report. It may offer some clues:

http://www.etresoft.com/etrecheck

Ciao.

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Answer 4

Mee337 Author

Level 1

0 points

Sep 4, 2015 4:08 PM in response to Linc Davis

Thank you for the quick replies.

I was finally able to navigate myself to the console and looked through the "System Diagnostic Reports" but was not able to find a panic report. I found several reports starting with "Kernel" but none ending in panic. I even performed a filter search for the word "panic" but nothing.

I will use the internet browser, hopefully it will shut down again soon, and look at the console reports again afterwards.

I apologize in advance as I am not that technically savvy and appreciate everyone's assistance and patience.

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Answer 5

Linc Davis

Level 10

209,541 points

Sep 4, 2015 4:19 PM in response to Mee337

I found several reports starting with "Kernel" but none ending in panic.

What do they end in?

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Answer 6

Mee337 Author

Level 1

0 points

Sep 4, 2015 5:00 PM in response to Linc Davis

My computer just rebooted itself and I was able to get this panic report.

I deleted the "Anonymous UUID". I was not sure what to do with the "Kernel UUID" so I removed it as well.

Thanks

Fri Sep 4 19:50:17 2015

*** Panic Report ***

panic(cpu 6 caller 0xffffff7f8be374e1): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.25/src/App leMuxControl/kext/AGCPowerManagement.cpp:1159

Backtrace (CPU 6), Frame : Return Address

0xffffff8114eabdb0 : 0xffffff800972ad21

0xffffff8114eabe30 : 0xffffff7f8be374e1

0xffffff8114eabe70 : 0xffffff7f8be3a332

0xffffff8114eabea0 : 0xffffff8009cda023

0xffffff8114eabf00 : 0xffffff800975d6d9

0xffffff8114eabfb0 : 0xffffff80098116e7

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.10.25)[752C63EA-73E8-39BC-8225-3A97D0C403BF] @0xffffff7f8be2c000->0xffffff7f8be3ffff

dependency: com.apple.driver.AppleGraphicsControl(3.10.25)[3DC2F93F-5197-3B16-8975-0142E7A0 474B]@0xffffff7f8be19000

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f8a1fd000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f89f24000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f8a853000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB058 1A]@0xffffff7f8be27000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

14F27

Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID:

Kernel slide: 0x0000000009400000

Kernel text base: 0xffffff8009600000

__HIB text base: 0xffffff8009500000

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

System uptime in nanoseconds: 8747200346814

last loaded kext at 43192159863: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f8b61b000, size 32768)

last unloaded kext at 405601154684: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f8a5a3000, size 65536)

loaded kexts:

at.obdev.nke.LittleSnitch 4350

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.19.6

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.3.2

com.apple.AMDRadeonX3000 1.3.2

com.apple.driver.AppleHDA 272.18.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD3000Graphics 10.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleLPC 1.7.3

com.apple.kext.AMD6000Controller 1.3.2

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0

com.apple.driver.AppleMuxControl 3.10.25

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSB

Model: MacBookPro8,2, BootROM MBP81.0047.B2A, 4 processors, Intel Core i7, 2.5 GHz, 8 GB, SMC 1.69f4

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: HGST HTS721010A9E630, 1 TB

Serial ATA Device: MATSHITADVD-R UJ-8A8

USB Device: Hub

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: IR Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

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Answer 7

Linc Davis

Level 10

209,541 points

Sep 4, 2015 5:27 PM in response to Mee337

MacBook Pro Repair Extension Program for Video Issues

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Answer 8

Mee337 Author

Level 1

0 points

Sep 4, 2015 5:41 PM in response to Linc Davis

I will contact apple and make an appointment tomorrow.

Thank you very much. I appreciate everyone's help especially Linc Davis.

You guys are awesome!

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Answer 9

Oct 5, 2015 2:33 PM in response to Mee337

Hi Mee37,

Did Apple find a solution for your issue? It seems that i'm suffering from the same problem with my Mac.

Thanks.

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